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calls in a timely manner Following call center scripts when handling different topics Identifying customers' needs... of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge... Apply Now

with the laid down strategy. Provide aftersales & carbon training to call centre managers, aftersales & carbon support team... on business requirements ensuring adherence to BURN branding guidelines. Regularly evaluate the Service Center’s performance... Apply Now

participate as a call agent for the Customer Experience Center based in Nairobi to Support the company’s growth in West Africa.... Managing inbound and outbound calls in a timely manner Following call center scripts when handling different topics... Apply Now

participate as a call agent for the Customer Experience Center based in Nairobi to Support the company’s growth in West Africa.... Managing inbound and outbound calls in a timely manner Following call center scripts when handling different topics... Apply Now

a Call Centre Team Lead. The job holder will ensure that all Call-center functions are adequately carried out effectively... Business/Social Science related field Minimum 3 years of experience in a busy call center. Being able to work under pressure... Apply Now

complexity. 1+ years of customer service experience analyzing and solving customer problems required; call center experience... a plus Ability to perform in a high volume, fast paced call center environment Proven ability to work independently as well as a productive... Apply Now

complexity. 1+ years of customer service experience analyzing and solving customer problems required; call center experience... a plus Ability to perform in a high volume, fast paced call center environment Proven ability to work independently as well as a productive... Apply Now

to moderate complexity. 1+ years of customer service experience analyzing and solving customer problems required; call center... experience a plus Ability to perform in a high volume, fast paced call center environment Proven ability to work independently... Apply Now

to moderate complexity. 1+ years of customer service experience analyzing and solving customer problems required; call center... experience a plus Ability to perform in a high volume, fast paced call center environment Proven ability to work independently... Apply Now

contact center, support field service partners and follow up on network downtimes with the NOC team. Financial: None People... all customer complaints that can be resolved on first call resolution are identified and shared to the Technical Operations Manager... Apply Now