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to retention. This role requires a deep understanding of Call Center Operations, Customer Retention Strategies, and overall... Customer Experience activities. Responsibilities Call Center Management: Oversee Call Center operations, including inbound... Apply Now

solutions; escalating unresolved problems Maintains call center database by entering information Follow up non-performing... Apply Now

, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call... Review and approve of cost center accounting codes of all TechEx timesheets in TETRA (Time & Effort tracking system... Apply Now

of Management Experience Required (Mandatory & Nice to Have) : Experience in developing and implementing call center QA programs... Communications, Social Sciences, Public Relations or any other relevant field – H At least 3 years working in a call center... Apply Now

solutions and/or alternatives Keep record of all calls received in our call center database in a comprehensible way Meet... manner Following current procedures when transferring a call to another member of staff for specialist advice. Ensuring... Apply Now

. Creating customer Care Cases for all the Inbound Calls served. Support sales drive through the call center via outbound... and through training. Support sales drive through the call center via outbound and CRC campaign by contributing 10% Knowledge... Apply Now

sales drive through the call center via outbound and CRC campaign where applicable. Escalation of Post Warranty queries... to learn and develop within Engie Energy Access Kenya and through training. Support sales drive through the call center via... Apply Now

on the continent About the role The Call Center Quality Analyst(QA) is responsible for assessing the quality of the... performance of the call center teams dealing with our existing and potential customers. The QA will monitor the inbound... Apply Now

communication or equivalent. Experience working in a call center or customer-support role Strong active-listening and verbal... of daily problems and remedial actions taken using call centre data base. Required Skills & Qualifications. Diploma in... Apply Now

. Documenting customer interactions and transactions in a call center software or CRM system. Meeting or exceeding performance..., Public relations, or any relevant field At least 2 years experience in working in a call center as Customer Service... Apply Now