Start your job search

Job Description (Posting). To provide support for on call escalations and doing root cause analysis of given issue (2..., coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected... Apply Now

is at the center of everything we do. Your role will involve crafting innovative sales solutions to address the challenges faced... selling techniques, including pre-call planning, a compelling opening, and productive questioning strategies that lead... Apply Now

Job Description (Posting). JD Attached (1.) To provide support for on call escalations and doing root cause analysis... and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call... Apply Now

Job Summary: We are searching for a polite, professional Customer Service Call Center Agents to represent our clients... professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high... Apply Now

volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident... requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution... Apply Now

for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities... experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate... Apply Now

, to align with changing call volumes. Assist in reassigning agents or reallocating resources to address emerging needs.4... experience as a Real-Time Analyst in a contact center or customer service environment is a strong asset. Proficiency in using WFM... Apply Now

in developing, creating, and implementing call center quality processes and procedures; as well as making recommendation.../Trending, Ticket & Email monitoring, and audit, additional KPI Quality Audits) Adheres to the standards for call and chat... Apply Now

tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call... and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute... Apply Now

volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident... requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution... Apply Now