incident and problem management for supported systems according to ITIL framework. Participating in new releases, design... and practicing ITIL principles Minimum 3 years of experience within the pharmaceutical, business administration, banking...
with strong focus on listening and probing Should have good knowledge of Change management, ITIL Processes and Application Development... (staff, train and maintain employee skill levels) ITIL based processes that troubleshoots, resolves and monitors customers...
) · Need VMware Basic knowledge. · Knowledge of ITIL or equivalent processes (Incident, Change and Problem Management...: · Prepare and maintain systems documentation in accordance with AO, ITIL and ISO9000 policies and procedures. · Manage...
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