, MINIMUM REQUIREMENTS Minimum 1-year proven experience as a callcenter representative in a BPO Excellent written and verbal English... with their issues Full understanding of how to deliver a positive customer journey whilst maintaining strict call-handling KPIs...
forecasting callcenter volumes on a weekly, monthly, and quarterly basis using the provided tools, which will inform hiring... and scheduling plans. You will develop and implement CallCenter Agents' schedules across teams at the BPO premises and monitor call...
. Your role will also involve forecasting callcenter volumes on a weekly, monthly, and quarterly basis using the provided tools..., which will inform hiring and scheduling plans. You will develop and implement CallCenter Agents' schedules across teams at the BPO...
. Your role will also involve forecasting callcenter volumes on a weekly, monthly, and quarterly basis using the provided tools..., which will inform hiring and scheduling plans. You will develop and implement CallCenter Agents’ schedules across teams at the BPO...
Delivering a better way to cook Customer Experience Lead Responsibilities CallCenter Management: Oversee Call... Center operations, including inbound and outbound customer interactions. Develop and implement best practices for call...
Scope of work Pigia Penda is the official Penda Health CallCenter Platform handling both Telemedicine and General... Customer requests virtually. Our CallCenter Representatives play a pivotal role in maintaining smooth communication...
Responsibilities CallCenter Management: Oversee CallCenter operations, including inbound and outbound customer... and coach CallCenter staff to deliver excellent customer service. Monitor callcenter metrics and KPIs to identify areas...
sustainability and stability of the company. Scope of work Pigia Penda is the official Penda Health CallCenter Platform handling... both Telemedicine and General Customer requests virtually. Our CallCenter Representatives play a pivotal role in maintaining smooth...
, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers... that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported...
. Your role will also involve forecasting callcenter volumes on a weekly, monthly, and quarterly basis using the provided tools..., which will inform hiring and scheduling plans. You will develop and implement CallCenter Agents' schedules across teams at the BPO...
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