Found 11 jobs on 2 pages

08 Mar
Service Desk Analyst - Unified Support
Location: Colombo, Western
Salary: N/A

all case escalation requests made via phone, email and the IFS Service Center Customer bridge call initiation... requested via phone, email and the IFS Service Center. The ideal candidate is a clear and concise communicator, problem solver...

08 Mar
Training Manager
Location: Colombo, Western
Salary: N/A

travel industry, BPO, or call center environment. Ability to evaluate strategic priorities and ensure that learning...

08 Mar
Service Desk Analyst - Unified Support
Location: Colombo, Western
Salary: N/A

all case escalation requests made via phone, email and the IFS Service Center Customer bridge call initiation... requested via phone, email and the IFS Service Center. The ideal candidate is a clear and concise communicator, problem solver...

26 Feb
Service Desk Analyst - Unified Support
Location: Colombo, Western
Salary: N/A

all case escalation requests made via phone, email and the IFS Service Center Customer bridge call initiation... requested via phone, email and the IFS Service Center. The ideal candidate is a clear and concise communicator, problem solver...

26 Feb
Service Desk Analyst - Unified Support
Location: Colombo, Western
Salary: N/A

all case escalation requests made via phone, email and the IFS Service Center Customer bridge call initiation... requested via phone, email and the IFS Service Center. The ideal candidate is a clear and concise communicator, problem solver...

19 Feb
Real Time Analyst
Location: Colombo, Western
Salary: N/A

-time adherence to schedules & Not Ready Code usage for call center associates. Initiate escalation procedures when KPI... thresholds are exceeded. Manage associate call-in line and update schedules to reflect accurate intraday projections. Recommend...

19 Feb
Real Time Analyst
Location: Colombo, Western
Salary: N/A

-time adherence to schedules & Not Ready Code usage for call center associates. Initiate escalation procedures when KPI... thresholds are exceeded. Manage associate call-in line and update schedules to reflect accurate intraday projections. Recommend...

09 Feb
AI Quality Support Manager
Location: Colombo, Western
Salary: N/A

in both call center quality and customer experience. Experienced in AI related development or projects. First class leadership... Strong detailed analytical thinking, problem solving and results oriented skills Background in Call Centre Operations is preferred...

09 Feb
AI Quality Support Manager
Location: Colombo, Western
Salary: N/A

in both call center quality and customer experience. Experienced in AI related development or projects. First class leadership... Strong detailed analytical thinking, problem solving and results oriented skills Background in Call Centre Operations is preferred...

16 Jan
Senior Specialist, Windows
Location: Colombo, Western
Salary: N/A

. Experience with IBM BigFix, System Center Suite, AWS & Microsoft Azure & Automation will be an added advantage. Role... Migration. Provide shift & weekend coverage and on call where required. Monitor and manage AWS and Microsoft Azure cloud...