Location: Fort Bonifacio, Makati City, Metro Manila
Salary: N/A
capacity. Preferably proficient in the use of operational systems such as PABX, callcenter system and call accounting... and entertainment hub with first-class shopping malls. DUTIES The Guest Service Center Supervisor assists to provide day-to-day...
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global... of handling multiple tasks such as call handling, managing CRMs, reading scripts Team Player - works well in a team environment...
skills and an ability to provide First Call Resolution to clients. What You'll Do Handling incoming client calls...-up during the initial client call Accountable for analyzing, tracking, and communicating updates and resolution...
Responsibilities Serve as Team member on a 24x7 IT Operations Center (ITOC). Monitor performance and service availability of global... as assigned which may include weekends and ability to be available on an on-call basis Strong customer service abilities...
relationships with clients by providing excellent customer service Assists the Business Center in achieving sales goals and targets...-selling of MCBL products. Prepares Monthly Sales Call Plans and Daily Sales Call Report to ensure that action plans, sales...
At least 6 months work experience in a callcenter company, required. Good verbal and written communication skills Basic... Objectives: 1. Call handling ○ Answers calls to address customer concerns ○ Adheres to proper procedures in dealing...
supervision of a group of callcenter associates. This position ensures performance metrics are achieved by providing adequate... supervision of a group of callcenter associates including work and attendance monitoring in accordance with organization policy...
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