.ph@syf.com. About Us Synchrony Global Services Philippines is a subsidiary company that manages Synchrony’s call... center operations and selected back office support (e.g. Finance, IT, Human Resources, Procurement, etc.) located...
Location: Manila City, Metro Manila - Mandaluyong City, Metro Manila
Salary: N/A
problems Knowledge of or experience in callcenter or shared services environment desirable Experience working with third...-critical situations; Effective communication skills to work with all levels; Experience in callcenter or shared services...
, incident review, escalation, and documentation of alerts. Note: This position requires shift work or on call support... Operations Center Prior experience with data analytics, visualization tools and concepts Understanding of networks, risk...
from SME/reviewers and initiates a call with the business unit heads to provide basic overview of the review/testing, request a process... Service Center at . We hope you’re excited about the role and the opportunity to work with us. We value an inclusive...
Location: Manila City, Metro Manila - Mandaluyong City, Metro Manila
Salary: N/A
programs and resolve problems Knowledge of or experience in callcenter or shared services environment desirable Experience... to work with all levels; Experience in callcenter or shared services environment #LI-OS1 Join our to stay connected...
of improving performance. Use CallCenter Tools and/or Client Systems to gather data and analyze trends or patterns... for review with Internal Stakeholders and/or clients. Collaborate with call quality team members and QA Manager to identify...
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global... client satisfaction while balancing the strategic needs of the business. Key Responsibilities: Proactively call a set...
in Technical Team. This position supports the Customer Care Center Manager in handling all post-sales and pre-sales support... all incoming call records in the call tracking system such as bFO Salesforce. Issuing replacements and following up on the...
; a university degree is an asset. - *Experience:* Previous experience in a callcenter or customer service role is preferred... callcenter software, CRM systems, and Microsoft Office Suite. - *Interpersonal Skills:* Strong interpersonal skills...
in Technical Team. This position supports the Customer Care Center Manager in handling all post-sales and pre-sales support... for Technical Services Entering all incoming call records in the call tracking system such as bFO Salesforce. Issuing replacements...
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