this role you will: Manage multiple call queues in real time. Watch staffing levels at each site to ensure planned coverage... Adherence, Occupancy, Average Handle Time, and After Call Work against a matrix of defined thresholds. Provide outage...
of contact for guest calling into our contact center. Agent is responsible for utilizing sales techniques to finalize sales on one call.... Position is also responsible for servicing the direct guests as well as, exceeding their expectations during each call...
experience in a callcenter; must have SME/QA/Supervisor experience High proficiency in using MS Excel and PowerPoint Good... understanding and ability to analyze CallCenter data and report, SLA, KPI, operations report and present findings in a structured...
customer service via inbound CallCenter Operations. Duties/Responsibilities: Receive and respond to inbound phone calls... and English) High school degree required Experience in a callcenter an advantage Knowledge of Medicare/ Medicare Advantage...
by encouraging and improving the accuracy and efficiency of team members according to governance to SOPs, CallCenter Scripts...Duties & Responsibilities Ensure timely and accurate delivery of Contact Center Inquiry and Contact Center inbound...
JOB OVERVIEW Main role is cold calling to offer Merchant Cash Advance (MCA) to the clients With minimun 5 years of experience in cold calling and related field Applicant must be very good in English communication With several years of ...
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