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Associate degree, technical school, or equivalent work experience 4 years+ call center management experience ideally... scores o Call volume projections o Contractual bonus goals o Contractual client metric goals What You Bring to the Role... Apply Now

 A progressive career path to help you develop in your Call center career.  Comprehensive product training in a fun collaborative... Months Customer Service Call Centre experience with the below: - Webchat experience Sales experience Technical... Apply Now

a working knowledge of the entire call center operation as well as project operation in order to ensure that we deliver... Apply Now

PURPOSE OF THE JOB Manages and builds a high-performance call center of CLO’s with a clear vision to provide world... & maintain a solid & respectful relationship with each individual who is part of the call center structure. Document performance... Apply Now

insurance either as a broker agent or tied agent Call center agents not preferred unless they have a minimum of 5 years... Apply Now

insurance either as a broker agent or tied agent Call center agents not preferred unless they have a minimum of 5 years... Apply Now

 A progressive career path to help you develop in your Call center career.  Comprehensive product training in a fun collaborative... Months Customer Service Call Centre experience with the below: - Webchat experience Sales experience Technical... Apply Now

for data collection Describe process of data cleansing and adjustments Identify business factors that has an impact on call... (Advantageous) 4+ years of experience in a contact center environment 3+ years previous experience in a Workforce management 3... Apply Now

experience with short term forecasting and scheduling within the contact center environment in Both inbound, Outbound and Non... call routing anomalies using real time monitoring applications. Oversees and maintains the Workforce Management (WFM... Apply Now

include but are not limited to: Answer call and respond to customer requests Provide customers with product and service... information Identify, research, and resolve customer issues using the in-house operating system Complete call logs and reports... Apply Now