Found 19 jobs on 2 pages

03 Jul
Benefit Specialist at ADEC Kenya Services EPZ Limited (ADEC Kenya)
Location: Kitengela, Kajiado County
Salary: N/A

of BPO experience (with knowledge of insurance policies, procedures, and healthcare billing processes). Outstanding phone...

03 Jul
Customer Care Training Officer
Location: Kenya
Salary: N/A

. This role supports both in-house and BPO agents, providing coaching and engagement, and assessing agents via monthly evaluations.... Working with the BPO training team, you will coordinate training for new joiners and ongoing refreshers. You will act...

30 Jun
Workforce Analyst
Location: Kenya
Salary: N/A

done, you might be a fit for this exciting opportunity. In this role, your main objective will be to support the Customer Care and BPO teams... and scheduling plans. You will develop and implement Call Center Agents' schedules across teams at the BPO premises and monitor call...

30 Jun
Workforce Analyst at M-KOPA Solar
Location: Kenya
Salary: N/A

, your main objective will be to support the Customer Care and BPO teams by providing workforce support in-house and to the outsourced BPOs..., which will inform hiring and scheduling plans. You will develop and implement Call Center Agents’ schedules across teams at the BPO...

30 Jun
Workforce Analyst at M-KOPA Solar
Location: Nairobi
Salary: N/A

, your main objective will be to support the Customer Care and BPO teams by providing workforce support in-house and to the outsourced BPOs..., which will inform hiring and scheduling plans. You will develop and implement Call Center Agents' schedules across teams at the BPO...

30 Jun
Call Center Representative at Influx
Location: Nairobi
Salary: N/A

, MINIMUM REQUIREMENTS Minimum 1-year proven experience as a call center representative in a BPO Excellent written and verbal English...

28 Jun
Customer Care Workforce Lead at M-KOPA Solar
Location: Nairobi
Salary: N/A

, your main objective will be to support the Customer Care and BPO teams by providing workforce support in-house and to the outsourced BPOs..., which will inform hiring and scheduling plans. You will develop and implement Call Center Agents' schedules across teams at the BPO...

28 Jun
Customer Care Workforce Lead at M-KOPA Solar
Location: Kenya
Salary: N/A

, your main objective will be to support the Customer Care and BPO teams by providing workforce support in-house and to the outsourced BPOs..., which will inform hiring and scheduling plans. You will develop and implement Call Center Agents’ schedules across teams at the BPO...

27 Jun
Workforce Lead
Location: Kenya
Salary: N/A

done, you might be a fit for this exciting opportunity. In this role, your main objective will be to support the Customer Care and BPO teams... and scheduling plans. You will develop and implement Call Center Agents' schedules across teams at the BPO premises and monitor call...

20 Jun
Customer Success Associate at Angaza
Location: Kenya
Salary: N/A

relationships. The role is based in Nairobi, Kenya and reports to the BPO Partner Manager. Responsibilities First-level...

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