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using modern monitoring tools (e.g. Dynatrace, Splunk) to enable reduction in detection time. ITIL working knowledge: Event... Apply Now

2. Experience in ITIL, basic troubleshooting. (Hardware & Software) 3. International inbound call handling experience... Apply Now

drive to excel Exceptional organizational skills and attention to detail Knowledge and exposure to Six Sigma, ITIL, CMM... Apply Now

, Zoho Help desk etc in ITIL setup. Ability to prepare documentation like Knowledge Articles, FAQ... Apply Now

in the software industry  PMP, ITIL certification is a plus  Overall 8+ years of experience with 6+ years... Apply Now

:  Through knowledge of ITIL process  Own various databases and follow the norm as per set process  Identify process gap... Apply Now

of AD, DNS, DHCP, TCP/IP, Network and Azure. ITIL certification/MOF are pluses. About CIEL HR (Payroll Company... Apply Now

and communication skills, with the ability to work effectively with technical and non-technical stakeholders. Understanding of ITIL... Apply Now

skills to identify and troubleshoot complex problems  knowledge of IT service management processes (ITIL certification... Apply Now

and monthly reports on SLA sharing with Client manager. Follow ITIL processes are followed for all deliveries. Qualifications... Apply Now