友好问候客人,对于酒店内客人要称呼姓名。 Attend daily briefings conducted by the Assistant FrontOfficeManager/Guest Service Manager at the... and external guests. 始终努力达到和超越外部和内部客人的期望。 Demonstrate comprehensive knowledge of FrontOffice procedures and computer system...
Under the general direction of the FrontOfficeManager and within the limits of established InterContinental Hotels...在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。 Able to read and write English.能够读写英语。 Proficient in the use of Microsoft Office and Front...
condition and make sure the front-office can loan. 立即检查所有房间,确保前厅可以随时售卖 · Response the training of employee and conduct them... assignments. Check with the manager and Housekeeping office for additional assignments throughout the shift. 审查作业单并更新已完成的作业。与经...
in the use of Microsoft Office and FrontOffice System · 熟练使用微软办公软件和前台系统 Qualifications - 学历 · High School... and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist · 处理客人的投诉、问询和请求,如果自己无法提供协助,则将...
/closing of safe deposit boxes. 熟知前台保险箱的开和关的所有程序。 17. Ensure the front desk and back office areas are clean at all times. Utilize.... The front desk manager will always verify the shift closing and enter the drop in the system. 严格遵守酒店关帐程序,酒店...
和第三方交往的能力。 Proficient in the use of Microsoft Office and FrontOffice System 熟练使用微软办公软件和前台系统 Problem solving and organizational.... 具有酒店行政管理,酒店管理或相关的大专学历或专业证书。 2 years' experience in frontoffice / guest services or related discipline including...
要在有需要时有充分的灵活性以达到客人的期望值。 Performs any other duties or tasks as assigned by the FrontOfficeManager....To have complete knowledge of the operational systems at FrontOffice, Service Centre and any other related systems...
, advises Chief Receptionist/Assistant FrontOfficeManager of any discrepancy. 将本部门房态报告与客房部的做比较,如有任何差异,向前台接待主管/前厅... and requests. Refers major problems to superior. 处理客人投诉,询问和要求。对重要问题汇报上级。 Ensures the proper use of all FrontOffice supplies...
和第三方交往的能力。 Able to read and write English 能够读写英语 Proficient in the use of Microsoft Office and FrontOffice System 熟练... problems to supervisor/Assistant Manager if he/she unable to assist 处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和经理助理 。 Is familiar...
1.Assist the front desk manager to do the daily reception work, preside over the overall work of the front desk shift... work of the frontoffice, effectively resolve guest complaints and related issues of the department, and do a good...
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