. CRM Oversight: Oversee the use of the CRM system, ensuring efficient issue resolution and identifying areas for escalation.... Ability to troubleshoot complex technical issues effectively. Solid understanding of CRM systems and their role in customer support...
. Data Entry and Documentation: Record customer interactions, issues, and resolutions in the company’s CRM or database.... Proficiency with computers and familiarity with CRM software or call center tools. Ability to multitask and handle high call...
in 2024... Were looking for an organized and innovative CRM Specialist to design and execute impactful customer relationship... customer engagement and sales. Monitor and analyze CRM data, ensuring high-quality insights for campaign optimization...
Expert view: Amit Premchandani, Senior Vice President and Fund Manager – Equity at UTI AMC, says disruption risks are emerging in stable sectors like consumer staples as new e-commerce brands challenge established players. Continue Reading »