Job Responsibility Responsible for improving user access experience and improving call resolution rate; Responsible...; Responsible for guiding work of maintenance center, being able to discover shortcomings that affect service efficiency and provide...
to gather data for analysis and do monitoring. 3. Arrange and conduct meeting for further discussion with callcenter agent... and Team Leader. 4. Key person to monitor and maintain documentation up to date in callcenter to avoid overlook and missing...
and can sell. Meets the individual targets. Scopes: CallCenter (Agent). To be based at Brunei Darussalam. Basic... information to customers. Get lead Name & Number New customer/ Referral/ Repeat customer. Callcenter reports Daily-Weekly...
1 year of working experience in a callcenter and/or customer service role in the servicing industry. Experience in... achieves Service Level Agreements (SLA) and maintain cost effective management Customer - Plan and organize Contact Center (CC...
Duties and Responsibilities Receive incoming call Manage incoming & outgoing mails/parcels and make a record Meeting... and Training room booking management up to date & tidiness Attend to client request of ordering office supplies Conference call...
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