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self-service rate and support engineer efficiency. This is achieved by (partially AI based) automation, pointing customers... integration from frontend (e.g. SAPforMe/Built-in Support …) to backend (e.g. Service Now or the Mission Critical Support tool...
self-service rate and support engineer efficiency. This is achieved by (partially AI based) automation, pointing customers... integration from frontend (e.g. SAPforMe/Built-in Support …) to backend (e.g. Service Now or the Mission Critical Support tool...