1 year of working experience in a callcenter and/or customer service role in the servicing industry. Experience in... achieves Service Level Agreements (SLA) and maintain cost effective management Customer - Plan and organize Contact Center (CC...
track the productivity of CallCenter Agents. Planning and scheduling off-phone events. Maintain confidentiality relative... of Excel and understanding callcenter statistics a must. Knowledge in VBA, macros, linked data, pivot chart tools, design...
to appropriately track the productivity of CallCenter Agents. Planning and scheduling off-phone events. Maintain confidentiality... and defects. Proficient user of Excel and understanding callcenter statistics a must. Knowledge in VBA, macros, linked data...
experience in a callcenter and/or customer service role in the servicing industry. Experience in handling international calls... achieves Service Level Agreements (SLA) and maintain cost effective management. Customer - Plan and organize Contact Center (CC...
Job Responsibility Job scope Excellent telephone etiquette (professional, confident and patient) Handle incoming customer enquiries over the telephone Identify cause of problems and recommend solutions Working Days 5 working days, 2 rest da...
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