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serves as RSC Africa’s primary focal point with the Refugee Processing Center (RPC) on matters related to the functionality... Specialists. Complete or assign RPC Data Call requests. Track progress towards achievement of established annual goals... Apply Now

tech industry. 2+ Years of experience in Customer Service Management, preferably in a Call Center. At least a degree in... Apply Now

serves as RSC Africa's primary focal point with the Refugee Processing Center (RPC) on matters related to the functionality... Specialists. Complete or assign RPC Data Call requests. Track progress towards achievement of established annual goals... Apply Now

About the role The Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the... call center teams dealing with our existing and potential customers. The QA will monitor the inbound and outbound call... Apply Now

Center (RPC) on matters related to the functionality and further development of START, including the use of Processing Guides... Administration (25%) Develop work plans for Senior START Specialists. Complete or assign RPC Data Call requests. Track progress... Apply Now

Position: Call Center Quality Analyst Reporting to: HOD Customer Service Tenure: Full Time Location: Nairobi... company has grown significantly and now has employed 100+ people around the world. About the role The Call Center Quality... Apply Now

solutions truly affordable for the millions of farmers on the continent About the role The Call Center Quality Analyst(QA...) is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential... Apply Now

, Answering telephones and call management, Email correspondence, Call center management, Customer relations REQUIRED EDUCATION... Apply Now

, Email correspondence, Call center management, Customer relations REQUIRED EDUCATION Diploma, Associate’s degree Don't Keep Share!:... and night REQUIRED SKILLS Written communication, Customer service, Answering telephones and call management... Apply Now

. Your role will also involve forecasting call center volumes on a weekly, monthly, and quarterly basis using the provided tools..., which will inform hiring and scheduling plans. You will develop and implement Call Center Agents' schedules across teams at the BPO... Apply Now