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for supervising and coordinating the activities of the call center associates, the building presentation, equipment, enforces policies... techniques and procedures to associates Enforce call center regulations and policies Prioritize assignments, following up... Apply Now

in a BPO or Call Center environment. ***PRO TIP***: Take your time and make sure you do a thorough job in completing... via video call Enjoy engaging and developing a broad range of people, communities, clients, and trends Be able... Apply Now

-making regarding omni-channel solutions and assist in determining the effectiveness of tools like Front and Talkdesk. BPO... Evaluation: Support in launching and evaluating a second BPO trial. Provide insights on balancing the costs and benefits... Apply Now

: Contact Center Director, Call Center Management, BPO Management, Customer Service Leadership, Customer Support Operations, Call..., Utah. This position is responsible for the strategic execution of all local and outsourced/offshore (BPO) Contact Center... Apply Now

business and call center processes, identify opportunities to drive significant business value through the use of technology... strategy for the components and capabilities for both global call center CFC Engagement tools and Triage in conjunction... Apply Now

all required information in the call tracking system. Escalate the service request to the appropriate IT support for resolution if a problem... when call volume is low Contribute to the knowledgebase through research of articles, and training courses attended on the... Apply Now

, Contact Center Performance to drive the performance and productivity of our call center operations. The successful candidate... closely with call center agents, team leaders, and senior management to optimize call center efficiency and ensure customer... Apply Now

Qualifications We’re Looking For High School Diploma, GED or equivalent 1+ years of contact center/BPO experience or comparable... real-time support to Agents by utilizing resources to quickly answer on-call questions Promote active Agent engagement... Apply Now

Looking For High School Diploma, GED or equivalent experience. 1+ years of contact center/BPO experience or comparable customer... by utilizing resources to quickly answer on-call questions Promote active Agent engagement through motivation and education... Apply Now

Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest... corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery... Apply Now