Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S …

A little about us incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000 companies who can't afford downtime. The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously. We've raised $100 million from Index Ventures, Insight Partners, and Po…

Navina is a fast-growing digital health SaaS company that’s on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the United States already use Navina’s AI-powered solution that transforms complex and fragmented patient data into concise “patient portraits" and actionable clinical insights at the point of care. With Navina, physicians experience less burnout, reduce missed diagnoses, and can devote more time giving better care to their patients.…

Description POSITION SUMMARY The Technical Support Engineer works to resolve customer issues, assist Sales and Field Agents, maintain knowledge content, conduct research, proactively share information, position workarounds, and collaborate with the Technical Support team to handle customer escalations. This position is responsible for diagnosing and troubleshooting product software and hardware incidents reported by customers and/or field personnel. RESPONSIBILITIES Triage, troubleshoot, and re…

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Senior Technical Support Specialist (Cognigy Platform) So, what's the role all about? As a Senior Technical Support Specialist , you'll provide expert technical support for customers using the Cognigy conver…

About TensorWave Our mission is simple: deliver seamless, secure, reliable, and resilient AI compute at scale. We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack. Because breakthrough AI should move at the speed of ideas, not infrastructure. About the Role We are building our level 2 technical support team from the ground up, and we are looking for a Technical Support Engineer to join it. Our…

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our native…

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time onsite Technical Support Engineer in Dallas, TX we’re lookin…

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Grow your career internally at Qualys, our best talent comes from within! The Technical Support Team is responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience, which addresses the needs of …

Technical Support Engineer New York City · Hybrid · Engineering · Two openings Welcome to Glide Glide is the operating system that community banks and credit unions run their business on. Account opening, lending, servicing, retention. Most of these institutions are running on cores designed in the 1980s. We are the modern software layer on top, and increasingly the agentic one. Our platform touches people at the moments that matter most to them financially: opening an account, applying for a l…

Canon Information Technology Services (CITS) is seeking a Technical Support Engineer (TSE) to join our Technical Support team. In this role, you will manage the CITS internal and external knowledge of both technical and non-technical issues, Intranet content, knowledge base content, and other systems, to ensure CITS knowledge is complete, effective, and easy to obtain. The TSE also acts as a third tier technical support agent for escalated issues from Operations and is the liaison between CITS …

Philadelphia, Pennsylvania, United States of America Full time R015159 AVEVA is creating software trusted by over 90% of leading industrial companies. Salary Range: $56,600.00 - $115,000.00 This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training. Overview If you are looking to elevate your career at the intersec…

Summary: As a member of the hc1 Technical Service team, you will conduct tier 1, 2 and 3 support and analysis as well as help test and maintain the products that support the hc1 platform. As a Technical Support Engineer, you will help influence the quality and maturity of hc1’s software suite. You’ll bridge the gap between UI/UX performance and backend integrations while embedding Continuous Improvement and quality assurance best practices into daily support engineering workflows.You will repor…

Technical Support Engineer Job Details Job Type Full-time Description Position Summary: Software Support Specialist, where the position’s main requirements include installing, training, and providing post-install Tier 2 software and technical support for MARS proprietary meter testing software (M3) and PC hardware installed in MARS test bench equipment. The candidate must have a hands-on approach to remediate software / hardware issues and answer questions regarding the operation of the softwar…

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in resolving technical issues, provide top-tier support, and cont…

AVEVA is creating software trusted by over 90% of leading industrial companies. Salary Range: $56,600.00 - $115,000.00 This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training. Job Title: Tech Support Engineer Location: Houston, TX and Scottsdale, AZ Employment Type: Full-Time Work Type: Hybrid* (minimum of 3 day…

STARLIMS provides leading Laboratory Information Management Systems (LIMS) solutions that have served customers around the world for over 30 years. STARLIMS solution suite helps to improve the reliability of laboratory sampling processes, manage complex testing workflows and analytical methods, support compliance with global regulatory requirements and industry standards, and provide comprehensive reporting, monitoring, and analysis capabilities. With multiple support centers across the globe, …

At Leverage, we’re transforming supply chain operations for mid-market industrial manufacturers. Our platform automates procurement workflows by streamlining purchase orders and improving supplier performance . Backed by top-tier investors and growing fast, we are committed to revolutionizing the way supply chains operate , delivering unmatched visibility and operational efficiency to our customers. We don’t just build tools—we solve real-world problems, fast. We believe in extreme ownership , …

Full-time Description General Description: Intrepid Control Systems is looking for a customer-focused Technical Support Engineer to join our Technical Support team. This position provides first-level technical assistance to customers using ICS hardware and software products for vehicle networks. This is a hands-on, customer-facing position. You will work directly with customers by phone, email, online meetings, and occasionally in person to understand the issue they are experiencing, ask the ri…

About the Role Canon Information Technology Services (CITS) is seeking a Technical Support Engineer (TSE) to join our Technical Support team. In this role, you will manage the CITS internal and external knowledge of both technical and non-technical issues, Intranet content, knowledge base content, and other systems, to ensure CITS knowledge is complete, effective, and easy to obtain. The TSE also acts as a third tier technical support agent for escalated issues from Operations and is the liaiso…