This request is for a role with a Government agency, which mandates that candidates must be US citizens or Green Card Holders. Responsibilities Demonstrated expertise in creating clear, concise technical documentation - including policies, procedures and pro Develop, update and maintain organizational policies and procedures aligned with business objectives and ITIL best practices Familiarity with implementing and monitoring compliance frameworks such as NIST CSF & 800-171, CIS, ISO 27001 as we…

Title: • ITIL Manager Location: • Reston, Virginia (ON-SITE) Clearance Required: • Top Secret/SCI Certification Required: • ITILv4 Years of Experience Required: • 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience Top Skills Required: • ​Knowledge of the Service Management workflows and ITSM processes • Current ​ITIL 4 certification and training • ​Experience implementing and using ServiceNow as a knowledge management repository • ​Proficiency in…

Role Title: Service Delivery Manager(SDM) Location: ONSITE ~ Phoenix,AZ Required Skills and Qualifications 10 years of IT experience, with strong experience in Service Delivery Management, Application/Production Support, Infrastructure, or Technology Operations. Proven ownership of end-to-end service delivery for business-critical applications and services in an enterprise environment. Strong knowledge of ITIL/ITSM processes, including Incident, Major Incident, Problem, Change, Request, Release…

This request is for a role with a Government agency, which mandates that candidates must be US citizens or Green Card Holders. Responsibilities Demonstrated expertise in creating clear, concise technical documentation - including policies, procedures and pro Develop, update and maintain organizational policies and procedures aligned with business objectives and ITIL best practices Familiarity with implementing and monitoring compliance frameworks such as NIST CSF & 800-171, CIS, ISO 27001 as we…

Role Title: Service Delivery Manager(SDM) Location: ONSITE ~ Phoenix,AZ Required Skills and Qualifications 10 years of IT experience, with strong experience in Service Delivery Management, Application/Production Support, Infrastructure, or Technology Operations. Proven ownership of end-to-end service delivery for business-critical applications and services in an enterprise environment. Strong knowledge of ITIL/ITSM processes, including Incident, Major Incident, Problem, Change, Request, Release…

Benesch, Friedlander, Coplan & Aronoff seeks a Sr. End-User Services Manager in Chicago to lead the service desk, end-user support, and audiovisual services across our offices. The role emphasizes ITIL-aligned practices, incident management, and strategic service delivery in a regulated professional environment. With 10%–15% travel, the position offers a hybrid work model, growth opportunities, and a comprehensive benefits package. J-18808-Ljbffr

General Dynamics Information Technology, Inc. seeks an experienced Problem Manager to lead root cause analyses and implement preventive measures for IT services. You will own the problem management process, coordinate with cross-functional teams, and drive improvements to reduce incidents and outages. The role requires a Top Secret clearance, a Bachelor’s in a related field, and strong ITIL knowledge with hands-on ITSM tools experience, especially ServiceNow. J-18808-Ljbffr

ITIL Specialist *Requirements - 4-7 Years in IS Service Management/ Active Secret Clearance) The ITIL Specialist, Mid leads the design, implementation, and continual refinement of ITIL-aligned service management processes to strengthen the stability, consistency, and performance of IT services. This role assesses current incident, problem, change, request, and release workflows, identifies operational gaps, and produces optimized processes aligned with business objectives, governance frameworks…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service‑management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service‑management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service‑management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service‑management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service‑management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service‑management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service‑management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service‑management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service‑management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service‑management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service‑management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…