. Experience supporting business-critical applications or maintaining evidence for operational risk controls. Exposure to ITIL

to enhance efficiency and user satisfaction. Implement and maintain ITIL best practices for the delivery of Service Desk... delivery within a medium to large enterprise environment. In-depth knowledge of ITIL frameworks, with a preference for ITIL

, Scrum Master, or Agile Software Engineering); ITIL Foundation certified. At DXC Technology, we believe strong connections

certifications, ITIL, PRINCE2 or Agile methodologies, ISO 27001, ISMS, infrastructure automation and Infrastructure as Code tools

. Knowledge of ITIL, ITSM, cloud, infrastructure or digital services. A track record of driving continuous improvement

for operational risk controls. Exposure to ITIL-aligned incident, problem, change, or service-management practices. Salary

: Salesforce certifications. AWS certifications. Experience within Financial Services or other highly regulated sectors. ITIL

. Understanding of ITIL processes, particularly Incident, Change and Problem Management. Strong communication and stakeholder

and progressed in line with ITIL best practices and SLA targets. IT Knowledge Management: Document technical troubleshooting

of Discovery patterns, credentials, and error handling. Frameworks: Strong understanding of ITSM, ITAM, VR, and ITIL (specifically

Workspace Administrator, CompTIA A+, or ITIL 4 Foundation. Equity This role is eligible to participate in Cloudflare

tooling and processes. ServiceNow experience, particularly within Hardware Asset Management. ITIL Foundation certification

, assurance reporting, remediation tracking and relevant ITIL practices, particularly Change Enablement, Incident Management

tasks, providing timely updates with an ability to apply ITIL and project management practices to ensure smooth delivery... Desirable Qualifications and Certifications SDI Service Desk Analyst (SDA) ITIL® 4/5 Foundation – IT Service ManagementCompTIA

of the ITIL best practice framework Salary and benefits We offer competitive salaries and generous benefits. We value

of SAP modules (e.g. S/4HANA, Finance, HR, Procurement) ITIL-aligned service management experience Public sector experience

or eligible to be SC cleared. Desirable ITIL 4 Foundation or equivalent service management qualification. CompTIA Security

validation, commentary and trend analysis. SC Cleared or eligible to be SC cleared. Desirable ITIL 4 Foundation

technical certifications, ITIL, enterprise print management or higher education would be advantageous

to ITIL principles, including incident, request, problem, change, asset and knowledge management Ensure services operate... and workload planning Strong working knowledge of ITIL-based service management practices including incident, request, problem