Must Haves: Bachelor's degree in Information Systems, Business Administration, or related field (or equivalent experience). 3-5 years of Business Analyst experience. Experience gathering requirements and supporting software/application implementations. Knowledge of Agile, Waterfall, and Iterative project methodologies. Strong analytical, problem-solving, communication, and facilitation skills. Ability to work independently and manage multiple priorities. Proficiency with Microsoft Office tools.…

Job Title: Service Delivery Manager / Lead Location: Sacramento, CA - Hybrid Industry: Information Technology / Public Sector Technology Position Overview We are seeking an experienced Service Delivery Manager / Lead to oversee the delivery, operational performance, and continuous improvement of enterprise IT infrastructure and cloud services. The ideal candidate will have strong experience in IT Service Management (ITIL), AWS Cloud, infrastructure operations, incident/problem/change management…

Role Purpose: Provide dedicated on-site IT/OT support, ensuring seamless operations, rapid incident resolution, and proactive maintenance at sites. Act as the primary point of contact for all local IT/OT issues and coordinate with remote teams for escalations. Responsibilities:- Incident Management & Resolution: Act as Site SPOC for critical incidents (P1/P2) and coordinate with the Critical Incident Manager. Perform triage and assignment of site alerts/incidents. Provide hands-and-eyes support…

Role Purpose: Provide dedicated on-site IT/OT support, ensuring seamless operations, rapid incident resolution, and proactive maintenance at sites. Act as the primary point of contact for all local IT/OT issues and coordinate with remote teams for escalations. Responsibilities :- Incident Management & Resolution: Act as Site SPOC for critical incidents (P1/P2) and coordinate with the Critical Incident Manager. Perform triage and assignment of site alerts/incidents. Provide hands-and-eyes suppor…

Job Description We are looking for a ServiceNow Solution Architect \n \n Locations : USA Remote \n \n Experience as a Senior Architect / consultant \n • Candidates should have strong knowledge of ServiceNow implementation and transformations. \n • Strong knowledge on ServiceNow platform assessment and provide best practice recommendations. \n • Candidate should have Knowledge on ServiceNow platform security, authorization, and continuous monitoring \n • Experienced in ITIL Process Definition, I…

For more than 30 years, Document Storage Systems, Inc. (DSS) has been a driving force in health information technology-building and integrating the software that thousands of clinicians and administrative staff rely on every day across the federal, public, and private healthcare sectors. From our headquarters in North Palm Beach, Florida, we have become a trusted modernization partner to the Department of Veterans Affairs, the Department of Defense, and other federal agencies, with a relentless…

Role: Sr. Technical Support Specialist Location: Windsor, CT Key Skills: Windows OS, Microsoft 365, Active Directory, ITIL, White Glove, Executive IT Support Experience: 05 years Mode of Hire: Full Time Position Summary We are seeking a highly skilled and customer-focused Lead Solutions Engineer to join our Employee Tech Services team. This role is pivotal in delivering white-glove, deskside IT support to executives and staff in a fast-paced financial services environment. You will lead the res…

Greetings Welcome to TechProjects! We specialize in IT System integration to help with some of the biggest names in the public sectors around New York state. Our company provides exceptional IT solutions for our clients, while also offering top-notch career opportunities for our employees. At our firm, we work with a diverse range of clients, from cutting-edge startups to established industry leaders. If you're a tech professional looking for a challenging and rewarding career, we'd love to hea…

Lead enterprise technical support using ITSM best practices and Salesforce Service Cloud. Drive queue efficiency, streamline escalations, and manage high-volume case operations for critical statewide data systems Work Mode: Hybrid (3 Days On-Site, 2 Days Remote) Location: Trenton, NJ (NJDOE Office of Information Technology) Role Overview: The Senior Help Desk Manager leads daily operations and service delivery for mission-critical, statewide enterprise data systems. This role is responsible for…

Key Responsibilities Lead process design workshops and requirements gathering sessions across ServiceNow workstreams Define, document, and validate process maps, business requirements, user stories, acceptance criteria, and requirements traceability matrices Review and validate business and process documentation to ensure accuracy, completeness, and alignment with project objectives Lead UAT scenario creation and coordinate business validation activities Support business readiness initiatives, …

About the Role Coretec, LLC is hiring an experienced Integrated Operations Center (IOC) Analyst to join the operations team supporting a high-profile federal legislative-branch client. As a Tier 3 analyst, you'll be at the center of keeping mission-critical IT services reliable and available — monitoring enterprise systems, driving rapid incident response, and coordinating across teams to minimize downtime during major service disruptions. This is a hands-on, high-visibility role in a 24/7 oper…

The incumbent is responsible for the daily administration, configuration, development, and maintenance of the ServiceNow platform. This role ensures platform stability, data integrity, security compliance, and supports IT and business processes through effective workflow automation. The administrator works closely with technical teams, leadership, and stakeholders to deliver reliable, scalable ServiceNow solutions that meet operational, contractual, and security requirements for the Seminole Tr…

Overview We are seeking an experienced Support Team Lead to oversee daily IT support operations, lead a team of technical support professionals, and ensure the delivery of high-quality IT services. This individual will serve as the primary escalation point for complex technical issues, providing hands-on troubleshooting while mentoring and developing team members. The role involves collaborating with internal stakeholders and clients to maintain strong relationships, improve service delivery, a…

Job ID: 2618185 Location: Dallas, TX, US Date Posted: 2026-10-20 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking an experienced Service Desk Team Supervisor to oversee daily operations of a 24/7 Service Desk, lead a team of technical support analysts, and manage contractor personnel per…

SUMMARY The SAP Application Support Lead (also referred to as Vendor Services Lead) is the accountable owner for the operational lifecycle of all satellite applications supporting SAP S/4HANA within a RISE Private Cloud environment. Operating within the SAP Center of Excellence, this role provides centralized service ownership for SAP-adjacent and third-party platforms without requiring deep functional subject matter expertise for each individual vendor solution. This role is responsible for ve…

Job Title: Service Delivery Manager Location: Sacramento, CA (Hybrid 1-2 days/week) Job Type: Long-Term Contract Job Summary We are seeking an experienced Service Operations Leader to lead enterprise IT service delivery and infrastructure operations supporting the Client The ideal candidate will have strong experience in ITIL-based service management, infrastructure operations, cloud environments, AWS, incident/problem/change management, service availability, and operational governance . This r…

Position Summary Seeking a Desktop Support Technician to provide hands-on technical support for corporate and remote employees. This role focuses on desktop hardware, laptops, mobile devices, peripherals, application support, ticket resolution, and workstation deployments. The ideal candidate is customer-focused, technically strong, and comfortable working in a fast-paced support environment. Key Responsibilities Provide technical support for laptops, desktops, mobile devices, peripherals, and …

IT Queue Manager - IT Support Services Do you thrive at the center of a busy support operation, knowing exactly who should handle what, and when? Our client is launching a new IT Support Services team and needs a frontline leader to run its Service Desk queue for roughly 8,000 business users. As IT Queue Manager, you'll do far more than reassign tickets. You'll triage, prioritize, and route each request to the right analyst, then roll up your sleeves and resolve issues yourself. As the face of …

Job Title: Application Support Engineer Location: San Leandro, CA (Locals only) Required skills : Java developer with application support- Application production Support. Experience : 10 years F2FInterview : San Leandro CA (client interview in-person Must) Job Summary: We are seeking a seasoned Java Application Support Engineer to provide L2/L3 production support for enterprise Java applications. The ideal candidate will be responsible for monitoring application health, troubleshooting producti…

Genesis10 is currently seeking a Major Incident Manager for a contract position with a Global Financial Institution located in Charlotte, NC, Plano, TX or Pennington, NJ. This is a 12 month contract opportunity. This role is focused on Major Incident Management within a large-scale enterprise environment. The ideal candidate will be responsible for facilitating triage activities with multiple support teams, driving production issues to resolution, and communicating with senior leadership, all w…