aligns with ITIL-aligned practices and supports ISO20000-1 ways of working; participate in CAB and technical reviews when... within an ITIL-aligned environment. · Strong working knowledge in at least one NEC Public Safety product or solution area

; ● Work to ITIL aligned support process procedures; ● Work closely with other NEC Teams and 3rd parties; ● Participate... driven environment; Experience of using an IT Service Management tool or similar; ITIL Foundation certificate; Experience

understanding of ITIL or a similar service management framework Experience leading teams across more than one location or country

integrators Experience in IT Service Management (ITSM), particularly ITIL and service management processes, is an advantage

to communicate effectively with technical and non-technical stakeholders. Understanding of ITIL/service management principles

, runbooks, support procedures, asset information, and knowledge articles. Operate within structured ITIL and ISO 20000 service..., assessing risks and dependencies, and delivering controlled infrastructure changes. Strong understanding of ITIL practices

. Configuration of F5 Loadbalancers (desirable) Knowledge of telephone systems, VoIP, PSTN ITIL qualification (Desirable) WHATS

, runbooks, support procedures, asset information, and knowledge articles. Operate within structured ITIL and ISO 20000 service..., assessing risks and dependencies, and delivering controlled infrastructure changes. Strong understanding of ITIL practices

and procedures—including ITIL-aligned incident, problem, and change management workflows—while documenting team-specific standard

frameworks such as ITIL and hands-on service desk operation including problem analysis, trouble-shooting and fault resolution

required. Continuously develop skills through proactive learning using approved training providers. Skills, Knowledge and Expertise ITIL

Sigma, ITIL, or comparable continuous-improvement and service-management experience. Experience managing regional operating

, non-functional, user acceptance and operational acceptance. You should hold Agile and ITIL Foundation level certification..., inclusive organisation. Person specification We are looking for people with: Agile & ITIL Foundation level / relevant

. Desirable ITIL Foundation Prince II Foundation Knowledge & Experience Essential Good working knowledge of legacy..., or working towards a relevant technical professional telecoms/IT qualification e.g CTNS, CTA, CCNA. Desirable ITIL

. Knowledge and understanding of ITIL best practices. General understanding of Cloud hosted environments and technologies

across corporate IT services, combining ITIL 4 service management discipline with strong hands-on systems and infrastructure expertise... improvement initiatives aligned to ITIL 4. Knowledge, Documentation & Standards Create and maintain accurate technical

such as ITIL, ISO 22301, CISSP, CISM, or Cloud Architecture qualifications. Working collaboratively with the wider Enterprise

Service solution across all service delivery - Technical, ITIL, and supporting business functions. Main Duties... service designs. Defining the standards required for the existing Telefónica Tech IT teams to adopt ITIL based service

under pressure. Strong customer service focus. Desirable Familiarity with ITIL frameworks and processes. Experience... services, and of device logistics or fulfilment processes. IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft

experience leading IT service transitions in complex enterprise or multi-supplier environments. Strong knowledge of ITIL 4