(Administrator, Azure Engineer, Azure DevOps Engineer or equivalent) are desirable but not essential. · ITIL Foundation

organisations Extensive knowledge of Microsoft Office. Knowledge of Microsoft Server Knowledge of or certification in ITIL

-Tenant Organisation would be advantageous. ITIL qualified Core Competencies Take responsibility for incidents

, and other core infrastructure and network services. Working within an ITIL-aligned service environment, following incident, problem

management, including keeping the business informed under pressure. Knows ITIL 4 practices across Incident, Problem, Change... to make decisions. Desirable ITIL 4 Managing Professional or Strategic Leader. Working knowledge of ISO/IEC 20000-1

) or equivalent. Desirable ITIL (v3) Foundation. Basic Security checks are required for this role ‎ Worker

processes across IT Services, applying IT service management good practice (e.g. ITIL) so that governance, risk and resilience.... ITIL) to embed governance, risk and resilience disciplines Essential Application/interview Experience establishing

and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service

where required. About you Experience in Incident and Problem Management within IT Service Operations, using ITIL-aligned practices and ITSM tools (e.g

, audiovisual technology and presentation equipment. ITIL Practitioner certification or higher. PowerShell or Python scripting

. Desirable: ITIL certification. MCSA BI Reporting or other data management qualification. Requirements Essential

delivery teams. Good understanding of ITIL Service Management principles. Must hold, or be eligible to obtain, SC Clearance... Associate (MCSA) ITIL Foundation Other relevant Microsoft infrastructure certifications If this is the role

for detail. Practical experience applying ITIL-based service management, supported by an ITIL Foundation certification

systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records... attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL

(Electrical, Mechanical, and Building Fabric) ITIL and/or Service Now Experience is preferred but not essential. Can prepare

. Strong knowledge of ITIL-aligned service management and continual improvement. Experience leading Service Desk.... Knowledge of ISO 9001, ISO 27001 and Cyber Essentials Plus. ITIL 4 or an equivalent service-management qualification

. A proactive approach to learning, documentation and continuous service improvement. ITIL v4 certification or a relevant Microsoft

, efficiency, onboarding, SLAs, and process optimisation. Ensure service delivery aligns with customer agreements and ITIL v4... and generation of new customer opportunities What will I bring to the role? Proven experience in Service Management and ITIL

; ● Work to ITIL aligned support process procedures; ● Work closely with other NEC Teams and 3rd parties; ● Participate... driven environment; Experience of using an IT Service Management tool or similar; ITIL Foundation certificate; Experience

. Qualifications Relevant practical experience is more important than a specific qualification. However, and understanding of ITIL