Technology Code of Practice and NCSC cloud security principles. Understanding of ITIL 4, SIAM principles, ISO/IEC 27001, ISO/IEC

, and standardisation. Understanding of security hardening, PKI, and compliance baselines such as CIS, and of ITIL-aligned service

Administrator Associate (MD-102) or equivalent experience. ITIL Foundation Certification (preferred). CompTIA A+ / Network

environments Knowledge of ITIL or service management environments Exposure to Microsoft technologies including C#, VB.NET and SQL

of ITIL-aligned service operations across the organisation, ensuring consistent, high-quality support for business-critical... ITIL processes across Incident, Problem, Change and Request Management. Coordinate Major Incidents (P1/P2) and managed P3

certification and relevant Azure, AWS or ITIL qualifications would be advantageous. Contract Details Start date: Immediate

, VPN, DNS, DHCP). Active Directory, M365 (Intune), Azure AD and ITIL-aligned service management. Experience... · Microsoft Admin-level certs · ITIL Foundation+ · Fortinet NSE

. • Support infrastructure projects and deployments, ensuring solutions meet business, ITIL, and cybersecurity requirements

understanding of ITIL 4 and IT service management best practice. Experience managing or overseeing Service Desk and End User

Essential ITIL v4 Foundation or demonstrably working towards this Knowledge Essential Describe your knowledge... Specification Qualifications Essential ITIL v4 Foundation or demonstrably working towards this Knowledge Essential

, macOS, Office 365, MECM/Intune, Software packaging, Nexthink Infinity and ITIL would be beneficial, but isn’t essential

Six Sigma, continuous improvement, process excellence, ITIL, change management, analytics and automation

Qualification. ITIL Foundation Technical programming / database qualifications such as .NET or SQL Server Microsoft Azure... Management or Agile Project management Qualification. ITIL Foundation Technical programming / database qualifications

and key client relationships. Champion ITIL processes, including Incident, Problem and Change Management. Improve ticket... background to at least 2nd Line level, ideally across Microsoft 365 and IT Infrastructure. Strong understanding of ITIL, SLAs

or comparable endpoint and automation technologies. Relevant ITIL, ServiceNow, Microsoft or service management certification

and embedding service management (e.g. ITIL) as part of large-scale digital transformation initiatives. Connect to your skills... following areas: Operating models, Technology strategy, IT Service Management (ITSM) and ITIL, Technology transformation design

requests within ServiceNow (SNOW) Applying ITIL best practices across Incident, Change, Problem, Knowledge, and Service...-user hardware Excellent problem-solving and communication skills Knowledge of ITIL principles and service management

or comparable endpoint and automation technologies. Relevant ITIL, ServiceNow, Microsoft or service management certification

and continuous improvement of ITSM and ITIL-aligned operational processes. About You To be successful in this role... Desk or first-line support activities. Knowledge of ITIL principles and service management best practice. Experience

operating systems. AWS or Azure certifications, or ITIL Foundation. Experience working within large, complex enterprise