. Strong knowledge of ITIL-aligned service management and continual improvement. Experience leading Service Desk.... Knowledge of ISO 9001, ISO 27001 and Cyber Essentials Plus. ITIL 4 or an equivalent service-management qualification

systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records... attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL

organisations Extensive knowledge of Microsoft Office. Knowledge of Microsoft Server Knowledge of or certification in ITIL

service portfolio, strengthen operational governance and embed a culture of continual improvement, aligned to ITIL principles... service delivery, service introduction and transformation, including implementation of ITIL-aligned frameworks, governance

, audiovisual technology and presentation equipment. ITIL Practitioner certification or higher. PowerShell or Python scripting

. A proactive approach to learning, documentation and continuous service improvement. ITIL v4 certification or a relevant Microsoft

. Experience supporting a mixed macOS and Windows environment. Familiarity with ITIL processes and IT service management

IT change would be particularly valuable. Familiarity with ITIL, PRINCE2, Agile project management or continuous

certifications such as TOGAF, BCS, ITIL or cloud architecture qualifications are welcomed, although demonstrated impact and practical

and a keen eye for detail. Practical experience applying ITIL-based service management, supported by an ITIL Foundation

(Administrator, Azure Engineer, Azure DevOps Engineer or equivalent) are desirable but not essential. · ITIL Foundation

mindset, we would love you to apply. Essential: ITIL Foundation (v3/v4) certification. Experience in IT Service Delivery... is required to clearly explain complex technical issues Desirable: Advanced ITIL qualifications or other recognised service management

ticket patterns and any changes to service Oversee and execute core ITIL processes for your customers (Major Incident... maintenance-related projects or in an existing service management function Significant experience with ITIL framework. ITIL v4

integrators Experience in IT Service Management (ITSM), particularly ITIL and service management processes, is an advantage

) Desirable Vendor certification in the Company’s ERP and/or CRM platform ITIL Foundation or equivalent service management

in line with ITIL standards Develop and deliver training sessions for service desk and support teams to ensure adherence..., and maintain the experience management strategies and process and its supporting artefacts in line with ITIL standards Collaborate

and event management in line with ITIL 4 practices Act as major incident manager for P1 and P2 incidents: run bridges... environments Proven Major Incident Management experience Solid understanding of ITIL Incident, Problem and Change Management

service skills. Exposure to Microsoft Server environments would be advantageous. Knowledge of ITIL or service management

, efficiency, onboarding, SLAs, and process optimisation. Ensure service delivery aligns with customer agreements and ITIL v4... and generation of new customer opportunities What will I bring to the role? Proven experience in Service Management and ITIL

understanding of ITIL or a similar service management framework Experience leading teams across more than one location or country