The ITSM Functional Analyst specializes in IT service‑management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service‑management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service‑management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service‑management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service‑management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service‑management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service‑management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

Job Title: Senior ITIL SME Location: Fort Meade, MD 20755 Clearance Level: Active Secret Clearance Job Type: Full-Time PD Inc International is seeking an experienced and mission-driven Senior ITIL SME to provide Cybersecurity Management support in a U.S. government (DoD) environment . Education Requirement: Bachelor's degree with major in IT, engineering, science, or mathematics Years of Experience: Seven years of relevant/recent experience implementing ITIL framework, process improvement, and…

Job ID: SRJ_8901 Posted: 2026-07-14 Location: CHARLOTTE , NC Salary: USD 115-120 / Yearly (Full Time) Employment Type: Full Time Industry: Computer Software Client: Wipro Contact: Meghana Gorusu Company: SRI Tech Solutions ITIL Capacity Management Location: CHARLOTTE NC Role Name: Capacity Management Primary Skills: Capacity Planning, Performance Management, ITIL, Capacity Forecasting, Risk & Regulatory Management Secondary Skills: Splunk , Dynatrace , AppDynamics, ITSM, Infrastructure Architec…

ITIL ServiceNow ITSM Framework API PowerShell Architect (Jobs in Columbia, SC) Requirement id 159359 Job title Architect Job location in Columbia, SC Skills required Computer Science, ITIL, ServiceNow, ITSM Framework API PowerShell Open Date 19-Oct-2026 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement Job interview type Email Recruiter:coolsoft Job Description Architect: Computer Science, ITIL, ServiceNow, ITSM Framework API PowerShell Start date: 12/04/2026…

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Problem Manager (ITIL, ServiceNow, Root Cause Analysis) About the Role: Conduent is seeking an experienced Prob…

Pay or shift range: $36 USD to $38 USD The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors. Description BANC OF CALIFORNIA AND YOUR CAREER Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation's premier relationship-ba…

Pay or shift range: $36 USD to $38 USD The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors. Description BANC OF CALIFORNIA AND YOUR CAREER Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation's premier relationship-ba…

Pay or shift range: $36 USD to $38 USD The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors. Description BANC OF CALIFORNIA AND YOUR CAREER Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation's premier relationship-ba…

Opportunity Overview Northramp is seeking an ITIL v4 Expert or ITIL Master-certified Lead ITSM/ITIL Consultant to serve as the senior IT service management authority on an enterprise Service Desk modernization for a federal agency. The engagement consolidates distributed Level 1 IT support across the agency’s divisions into a single, centrally managed Service Desk delivered by a Managed Service Provider (MSP) and run on ServiceNow, while preserving specialized support tiers such as executive wh…

Company Description Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services. Job Description Job Description:- Minimum of 4 years overall experience in implementing ITIL, Enterprise Service Management , Asset and Configuration Management At least 2 year of experience with ServiceNow Strong wo…

Job Description Key Responsibilities \n • Own mission-critical incidents impacting business operations. \n • Lead executive communication with client leadership and stakeholders. \n • Coordinate global resolver teams across infrastructure, cloud, networks, applications, and workplace services. \n • Drive rapid service restoration and business impact mitigation. \n • Manage incident escalations and command-center activities. \n • Conduct executive-level incident reviews and reporting. \n • Ident…

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now ! PeopleCert is looking for a Senior Business Development Manager who will be responsible to develop strong pipelines and deliver new business in their territory. Through an in-depth understanding of the PeopleCert Group and go-to-market strategy,…

The ITSM Functional Analyst specializes in IT service‑management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service‑management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…