and key client relationships. Champion ITIL processes, including Incident, Problem and Change Management. Improve ticket... background to at least 2nd Line level, ideally across Microsoft 365 and IT Infrastructure. Strong understanding of ITIL, SLAs

requests within ServiceNow (SNOW) Applying ITIL best practices across Incident, Change, Problem, Knowledge, and Service...-user hardware Excellent problem-solving and communication skills Knowledge of ITIL principles and service management

Service Desk area ICT service operations Basic ITIL knowledge Broad technical skills hardware, OS & software (Microsoft

for every school Key Requirements: Right to work in the UK ITIL 4 Managing Professional, Strategic Leader or equivalent IT

or comparable endpoint and automation technologies. Relevant ITIL, ServiceNow, Microsoft or service management certification

and maintain, the required clearance. Previous Tech Bar / walk-up support experience. Microsoft 365, endpoint, Windows or ITIL

. Experience with ITIL processes, change management and business process re-engineering. Preferred: experience

, VPN, DNS, DHCP). Active Directory, M365 (Intune), Azure AD and ITIL-aligned service management. Experience... · Microsoft Admin-level certs · ITIL Foundation+ · Fortinet NSE

Technology Code of Practice and NCSC cloud security principles. Understanding of ITIL 4, SIAM principles, ISO/IEC 27001, ISO/IEC

and embedding service management (e.g. ITIL) as part of large-scale digital transformation initiatives. Connect to your skills... following areas: Operating models, Technology strategy, IT Service Management (ITSM) and ITIL, Technology transformation design

Knowledge and experience of Microsoft SQL Server or Postgres Knowledge of ERP or business IT systems ITIL Qualified The

, and standardisation. Understanding of security hardening, PKI, and compliance baselines such as CIS, and of ITIL-aligned service

of ITIL-aligned service operations across the organisation, ensuring consistent, high-quality support for business-critical... ITIL processes across Incident, Problem, Change and Request Management. Coordinate Major Incidents (P1/P2) and managed P3

for delivering high-quality services. What are we looking for? Essential qualifications ITIL Foundation certification

/ ITIL frameworks. ITIL certification strongly preferred. Excellent knowledge of Windows 11 and experience in using the

and frameworks such as ISO 27001 or SOC 1. ITIL Foundation certification or equivalent service management experience. Microsoft

controls and acceptance requirements are achieved before service responsibility transfers. Oversee delivery of ITIL-aligned... in defence, aerospace, government or another security-regulated environment Strong working knowledge of ITIL 4 service

of database concepts and experience of reading and writing SQL. Experience of ITIL practices, application security, authentication

Essential Educated to postgraduate diploma/degree level or equivalent experience. ITIL Foundation V3 or V4, VeriSM Foundation... or equivalent experience. Desirable ITIL Practitioner or equivalent experience. Prince 2 Agile Foundation or equivalent

such as CompTIA A+, Microsoft Certified, ITIL Foundation, Apple Support Professional, or equivalent. Experience supporting enterprise