Service solution across all service delivery - Technical, ITIL, and supporting business functions. Main Duties... service designs. Defining the standards required for the existing Telefónica Tech IT teams to adopt ITIL based service

of cloud adoption projects. Knowledge of DevOps tools & Cloud computing. Experience of ITIL Principles & processes

professional experience It's a bonus if you have: ITIL or a solid grasp of service management processes Exposure

to Financial Services such as NIST, ISO 27001, CobiT, ITIL. Professional cyber security certification(s) such as CISSP, CEH, GCIH

of ITIL, Agile, DevOps or Lean methodologies and experience using Atlassian products to support these frameworks. Experience

like ServiceNow, upholding standard ITIL operational practices. Critical Decision-Making: Stand firm and make confident operational

. Scrum Master, ITIL). Managing work delivered by third-party suppliers or contractors. Experience in education, assessment

skills, with the ability to investigate complex technical issues and identify root causes. An understanding of ITIL

including ITIL, Prince2 and MSP Experience Essential Proven and demonstrated experience of successfully developing... Proven and demonstrated experience of working with other IT, project and programme management frameworks including ITIL

Making ITIL 4 Change Management Continuous Improvement Incident Management Desirable Skills / Experience Essential... Skills/ Experience Incident, Problem & Change management (ITIL) Taking ownership of issues and follow them through

operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management

. Knowledge of ITIL Excellent organisational skills Excellent written and verbal skills Media industry experience preferred

agreements Knowledge of ITIL or similar service management frameworks An understanding of business intelligence and reporting

relevant professional experience. ITIL Foundation or equivalent practical service management knowledge. CCNP, Cisco Meraki

best practices relevant to Financial Services such as NIST, ISO 27001, CobiT, ITIL. Professional cyber security certification

ITIL best practice framework, and work to ensure Service Level Agreements and Operational Level Agreements are consistently... of the role and knowledge of ITIL processes would be advantageous. We also manage other bespoke hospital applications

, problem, and change management (ITIL-aligned a bonus). Success Measures Demonstrated growth in RPA, infrastructure

certifications. PM / Prince 2 / Agile Practitioner / DevOps / ITIL. *Please note that the advertised salary includes

including CISSP or CompTIA CYSA+ for example Cisco CCNP or possibly CCNA with aspirations to complete the CCNP ITIL foundation

, identity services, CMDB/service data, ITSM/change, content providers or analytics platforms. Familiarity with ITIL, Scrum