, Datadog, CloudWatch or similar monitoring tools Basic Bash or Python scripting for automation ITIL certification

locations when those face-to-face connections and on-site working sessions matter most. The Nice-to-Haves ITIL Knowledge...: ITIL Foundation certification or equivalent practical ITIL process knowledge. Platform Background: Prior experience

such as ConnectWise, ServiceNow or Autotask. ITIL knowledge or relevant Microsoft/CompTIA certifications. Experience supporting VIP

. Knowledge of ITIL service management principles and incident management processes. Experience with PowerShell automation

within formal change management (e.g. ITIL) for production releases Apply unit testing and TDD practices (e.g. xUnit, NUnit, Moq... working within formal change/incident management processes (e.g. ITIL) Exposure to modern architecture patterns

, and adoption initiatives. Familiarity with ITIL and service management best practice would be beneficial. Additional

. Knowledge of ITIL service management principles and incident management processes. Experience with PowerShell automation

services are delivered and supported. Good working knowledge of ITIL v3 or v4, with an understanding of service management... processes, governance, continual service improvement and best practice. ITIL certification would be advantageous. Experience

Sigma, ITIL, ISEB/BCS Business Analysis). Awareness of benefits realisation frameworks and value tracking. Additional

Troubleshooting skills across different levels of the stack Understanding of ITIL terminology Experience with container management

within formal change management (e.g. ITIL) for production releases Apply unit testing and TDD practices (e.g. xUnit, NUnit, Moq... working within formal change/incident management processes (e.g. ITIL) Exposure to modern architecture patterns

, Energy & Resources and Life Sciences. Qualifications such as PRINCE2, APM, MSP, MoP, Lean Six Sigma (Green Belt), ITIL, ISEB

. Knowledge of ITIL best practices and experience in an ITIL-based environment. About AJ Bell At AJ Bell, we believe

processes, audit requirements, and regulatory controls. ·Experience working within ITIL-aligned Incident, Problem, Change

will also provide 1st level and 2nd level support to customers and users within the faculties and central departments using the ITIL

understanding of ITIL, change management, technical documentation and operational handover. Highly Desirable Previous involvement

. Advanced knowledge of Microsoft Office applications. Knowledge of the ITIL framework. Experience using HALO ITSM. Experience

hands-on, but sufficient to challenge suppliers credibly on the services they deliver. Working knowledge of ITIL principles

and operational delivery. Desirable experience includes; Microsoft, cyber security or ITIL certifications. Our client is a well

Excellent communication and customer service skills Understanding of ITIL principles and service management best practices