/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated... to service improvement initiatives. Work in alignment with ITIL 4 practices and ISO 20000 processes. Triaging/management

administration and support. ITIL Foundation accreditation (or higher) and HND level education or equivalent experience

& Qualifications Microsoft SC-200 or SC-100. CISSP, CISM, or equivalent certifications. CREST certifications. ITIL Foundation

understanding of ITIL change management and controlled change processes. Strong troubleshooting and problem-solving skills. The

Service Delivery Manager, Application Support Manager, or similar role. Strong understanding of ITIL Service Management.... Knowledge of SLA management and operational governance. Preferred Qualifications ITIL Foundation or higher certification

within a large or complex organisation. You hold a professional certification or formal training in TOGAF, ITIL or ISO 27001

and interpersonal skills, with the ability to effectively collaborate with both technical and non-technical stakeholders. ITIL

, change and lifecycle management processes are followed in line with ITIL frameworks. Strategic Direction & Transformation... accreditation / certifications such as ITIL, CISCO, Azure, CompTIA+, etc. Language: English (Fluent). Desirable: Second European

and value Self-motivated with a willingness to learn and adapt. Desirable experience, skills and qualifications ITIL V4

to be their best Confidence discussing SAP solutions and technology with stakeholders at any level Knowledge of ITIL processes Experience

of IT services across UKAEA, using industry best practices such as ITIL® alongside modern IT service management tools... field. ITIL® v4 (or v3) Foundation certification or higher. Practical experience supporting IT Service Management

such as CISA, AIGP, CISSP, CRISC, CIPM, CISM, ISO Certifications, ITIL or equivalent Experience of AI risk domains, including

to manage multiple priorities and competing deadlines. Excellent verbal and written communication skills. An ITIL Foundation

environments. Desirable ITIL (or equivalent operational framework experience) Background in highly secure and regulated

, Service Level Agreements, and the ITIL framework would support you in this role, these are not essential as you will work

or automation tools (e.g., PowerShell, Python or Bash) Awareness of ITIL principles and basic service management concepts

technical and business qualifications (e.g. Microsoft or AWS certifications, TOGAF, ITIL) Evidence of your commitment

with Ardoq, LeanIX, or similar EA tools Agile/Scrum certifications (CSM, PSM) ITIL Certification Please note

capacity is essential - including but not limited to the hiring of Architects, Developers, Cyber Security and ITIL individuals

of working within a support services environment, underpinned by ITIL-based working practices. The candidate would ideally... be certified at Foundation level for ITIL, but training to achieve this will be provided if required. Skills: Install