. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service

. Exposure to Microsoft Graph API and Power Platform technologies. Knowledge of ITIL-based support and service management... Microsoft Certified: Enterprise Administrator Expert Microsoft Certified: Modern Desktop Administrator Associate ITIL

into cognitive workflows, utilizing advanced tools, context layers, and system integrations. Certifications: ITIL 4 Strategic Leader

such as CISSP, CISA, Security+ ITIL Foundation Certification strongly desired. Just So You Know… The company presents

to planning work and priorities. Knowledge of ITIL processes and proficiency in working with contractual documentation are highly

within Information Services, underpinned by ITIL and Customer Service Excellence standards. Description of Duties Effectively lead... Qualifications ILM Level 3 or similar management qualification ITIL certification Knowledge & Experience Experience

, and technology refresh initiatives. Ensure compliance with ITIL processes including Incident, Change, Problem, and Release.... Ability to work independently and within agile delivery teams. Experience operating within ITIL-based service management

such as SolarWinds, SevOne, Nagios or similar. Knowledge of ITIL processes and incident management. CCNA or equivalent hands

and continuous improvement of the NDH(D) service in alignment with ITIL v3 and Defence/public-sector governance standards. The role... Support day-to-day service delivery across Incident, Problem, Change, and other ITIL-aligned Service Management processes

further certifications (e.g. MS-900, AZ-900, ITIL v4) and enhanced clearances (e.g. DV) as needed. Comfortable working

processes, including Incident, Problem, Change and Request Management. ITIL 4 Foundation (or equivalent). Experience... improvement. Desirable ITIL 4 Managing Professional. Experience with automation or self-service solutions. Microsoft

Excellent communications skills, organisational skills and independent and autonomous working Experience in ITIL ICT service

further certifications (e.g. MS-900, AZ-900, ITIL v4) and enhanced clearances (e.g. DV) as needed. Comfortable working

certifications: ITIL Foundation Certification, CompTIA A+ or Network+ certifications, Microsoft Endpoint Administrator, or Modern

technologies. Knowledge of ITIL principles and service management best practices. Excellent problem-solving and analytical.... Strong collaboration and teamwork mindset. Ability to prioritise workload effectively in a fast-paced environment. ITIL

and influence skills across technical and non-technical audiences. Working knowledge of ITIL-aligned ITSM/ITOM environments.... Desirable ITIL v4/v5 Foundation or higher. Project or delivery framework qualifications (e.g. PRINCE2®, PMP). Compliance

monitoring, and reporting for improved operational efficiency. ITIL & Service Management: Familiarity with ITIL processes

or Arbor. Understanding of ITIL principles and service delivery standards. What you’ll get in return Salary

security, ITSM, ITIL, and DTE system lifecycle standards. Serve as the primary point of accountability for laboratory

integration and system connectivity. Experience leading technical projects. Familiarity with ITIL and Agile methodologies