as a technical senior within a team. ITIL Understanding: Essential understanding of ITIL principles (ITIL qualification preferable

of service and project management, ideally with a good understanding of ISO2000 standard. Minimum accreditation of ITIL... with an existing client. Intermediary level accreditation in ITIL or similar. The successful candidate will exhibit the following

environments. Desirable ITIL (or equivalent operational framework experience) Background in highly secure and regulated

of ITSM frameworks such as ITIL or SIAM. Reference Number: BBBH273221 Rise Technical Recruitment Ltd acts an employment

-technical audiences. Familiarity with project management methodologies such as PRINCE2, Agile, or ITIL (certifications

, and service metrics to identify opportunities for improvement and create actionable recommendations Hold an ITIL Foundation

. · Define and enforce ITIL 4-aligned operational standards and controls, spanning Incident, Major Incident, Problem, Change..., practical ITIL 4 expertise across Incident, Problem, Change, Release and Service Level Management, with the credibility

issues across highly distributed systems under production load Familiarity with ITIL processes and working within structured

improvements and ITIL-aligned best practices. The role also involves providing priority support to senior stakeholders

with Ardoq, LeanIX, or similar EA tools Agile/Scrum certifications (CSM, PSM) ITIL Certification Please note

or automation tools (e.g., PowerShell, Python or Bash) Awareness of ITIL principles and basic service management concepts

management initiatives. Experience in Cyber Security, ITIL and working with a hybrid Waterfall and Agile delivery model

and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause

to manage multiple priorities and competing deadlines. Excellent verbal and written communication skills. An ITIL Foundation

## Role Purpose The Cyber Service and Continuous Improvement manager will drive consistent ITIL best practice... efficiently. ## Who you are Experience working across one or more ITIL disciplines., Comfortable operating in complex, multi

Accreditation of ITIL foundation or similar. The successful candidate will exhibit the following: Delivery Manage the

understanding of IT Service Management and ITIL v4 practices, with experience across areas such as incident, problem, change

(e.g. Microsoft or AWS certifications, TOGAF, ITIL). Evidence of your commitment to continuous learning.

improvement Microsoft certifications and ITIL knowledge are desirable but not essential. If you're looking for a role

governance, including risk management, full ITIL suite processes, reporting and compliance auditing. Support skills management