(SAM Pro). Develop CMDB capabilities, ensuring alignment with CSDM and ITIL best practice. Establish and maintain ITAM... ServiceNow Certified System Administrator (CSA) ITIL Foundation (ITIL 4 preferred) ServiceNow ITAM, HAM Pro or SAM

Education Essential A level or equivalent qualification Desirable ITIL v3 foundation or equivalent qualification... or equivalent qualification Desirable ITIL v3 foundation or equivalent qualification Knowledge and training Essential

to delivering high-quality customer service Qualifications & Requirements: - ITIL Foundation certification or equivalent

of service, and delivery of field-based support in line with SLAs, ITIL best practice, and business priorities. The role... or operating at senior or lead engineer level. Strong understanding of ITIL processes and service management principles

-100. Experience within healthcare, life sciences or other regulated industries. Knowledge of ITIL and enterprise change

, encouraged to share knowledge, and given the space to develop your skills while working within well-established ITIL-based..., changes and queries. Working across a mixture of business-as-usual and project-based activities. Following ITIL-based

. Good knowledge of ITIL principles and strong Microsoft Office/reporting tool skills. Clear communication skills in English

Training & Qualifications Essential Degree or equivalent qualification or experience Desirable Understanding of ITIL... Essential Degree or equivalent qualification or experience Desirable Understanding of ITIL Service Management

experience ITIL Foundation PRINCE 2 Foundation Desirable Evidence of working across multiple trusts to extensively support... Essential Degree in IT or business related subject and/or equivalent experience ITIL Foundation PRINCE 2 Foundation

to delivering high-quality customer service Qualifications & Requirements: - ITIL Foundation certification or equivalent

with strong ITIL knowledge Ability to navigate complex technical environments and engage confidently at all stakeholder levels

in line with SLAs, ITIL best practice, and business priorities. The role also provides functional and technical leadership..., and bespoke systems. Experience coordinating teams or operating at senior analyst or lead level. Strong understanding of ITIL

you should have: IT Service Management experience, ITIL discipline knowledge (Incident, Problem and Change). Experience with automation

, with a pragmatic approach to problem-solving. · Qualifications in ITIL v3, v4 or v5 and a relevant IT degree are desirable

Experience SAP S/4HANA Public Cloud experience. SAP Business Technology Platform (BTP) experience. ITIL Foundation or higher

. Have ITIL3 or ITIL 4 at the Foundation level or above. Key Duties System Support & Ticket resolution - Utilising technical

, customer-focused IT support aligned with SLAs, ITIL best practice, and business objectives. The role will also provide cover... to the Service Desk and Field Support teams. Ensure consistent compliance with ITIL processes, including Incident, Request

in information technology (IT), computer science or a related field (or equivalent professional experience). ITIL and/or cloud

, and resolution tracking Adhere to SLAs and follow ITIL-based processes Prioritise and resolve issues based on business impact... is a plus Tools & Processes: Experience with ITSM tools (ServiceNow). Understanding of SLA-driven support and ITIL processes

Technology governance and risk frameworks (COBIT, NIST, ITIL) RSA Archer and ServiceNow ITSM preferred Education & Experience