Incident Management ITIL Introduction: The Incident Management ITIL position is a crucial role within our IT Operations team. The individual in this role will be responsible for managing and resolving incidents to ensure the smooth operation of our IT services. They will work closely with various technical teams to identify root causes of issues and implement solutions to prevent future incidents. Responsibilities: Manage and prioritize incidents according to established ITIL processes and proc…

Title: • ITIL Manager Location: • Reston, Virginia (ON-SITE) Clearance Required: • Top Secret/SCI Certification Required: • ITILv4 Years of Experience Required: • 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience Top Skills Required: • ​Knowledge of the Service Management workflows and ITSM processes • Current ​ITIL 4 certification and training • ​Experience implementing and using ServiceNow as a knowledge management repository • ​Proficiency in…

Key Responsibilities: Drive ITIL Availability Management initiatives across enterprise applications. Monitor and improve service availability and operational reliability. Analyze and report service metrics including: Service Availability SLA Compliance MTTR MTBF MTTD Incident and Problem Trends Develop executive dashboards using Power BI and Tableau. Collaborate with Infrastructure, Application, and Operations teams to improve production stability. Participate in Major Incident Management, Root…

hackajob is collaborating with Vanguard to connect them with exceptional professionals for this role. About Us We are the Configuration Management Database (CMDB) Team, dedicated to delivering a single source of truth for IT assets and services across the enterprise. Our mission is to strengthen governance, discovery, and integration by leveraging tools like ServiceNow and advancing capabilities in cloud discovery and AI-enabled service management. Summary Build strong foundations for trusted d…

ITIL Production Support Engineer Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by?a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations?unlock the value of technology and build a more sustainable, more inclusive world. Job Location : Charlotte, NC/ Dallas, TX (Onsite/Hybrid from …

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineering Sr. within the Site Reliability Center, (SRC) you will be based in one of PNC's IT Hubs; Dallas, Texa…

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineering Sr. within the Site Reliability Center, (SRC) you will be based in one of PNC's IT Hubs; Dallas, Texa…

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineering Sr. within the Site Reliability Center, (SRC) you will be based in one of PNC's IT Hubs; Dallas, Texa…

ITIL Specialist *Requirements - 4-7 Years in IS Service Management/ Active Secret Clearance) The ITIL Specialist, Mid leads the design, implementation, and continual refinement of ITIL-aligned service management processes to strengthen the stability, consistency, and performance of IT services. This role assesses current incident, problem, change, request, and release workflows, identifies operational gaps, and produces optimized processes aligned with business objectives, governance frameworks…

• SOC operations & incident command • IR lifecycle; US-CERT reporting; SIEM/SOAR • Escalation management & after-hours on-call leadership Key responsibilities • Lead detection, triage, and response across the OIT environment (SOW 5.4) • Ensure Security Incident Tickets/Reports within 1 hour of detection • Command major incidents; run the annual IR tabletop; oversee SOC engineering

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…