. • Support infrastructure projects and deployments, ensuring solutions meet business, ITIL, and cybersecurity requirements

understanding of ITIL 4 and IT service management best practice. Experience managing or overseeing Service Desk and End User

and continuous improvement of ITSM and ITIL-aligned operational processes. About You To be successful in this role... Desk or first-line support activities. Knowledge of ITIL principles and service management best practice. Experience

Six Sigma, continuous improvement, process excellence, ITIL, change management, analytics and automation

or Major Incident workflows. ITIL 4 Foundation or higher. Working knowledge of Intune, Entra ID, Autopilot, Defender

or equivalent industry qualification or experience. *Advanced ECDL or equivalent knowledge. *ITIL Foundation Certificate... Level. Agreements & Service Level Targets. *High level of understanding of ITIL processes and Service Management

Qualification. ITIL Foundation Technical programming / database qualifications such as .NET or SQL Server Microsoft Azure... Management or Agile Project management Qualification. ITIL Foundation Technical programming / database qualifications

or comparable endpoint and automation technologies. Relevant ITIL, ServiceNow, Microsoft or service management certification

or Service Introduction Manager. Strong experience of ITIL Change Enablement. Experience chairing CAB and ECAB forums... and business teams. Experience within Defence, Aerospace, National Security or another highly regulated environment. ITIL

Essential ITIL v4 Foundation or demonstrably working towards this Knowledge Essential Describe your knowledge... Specification Qualifications Essential ITIL v4 Foundation or demonstrably working towards this Knowledge Essential

environments Knowledge of ITIL or service management environments Exposure to Microsoft technologies including C#, VB.NET and SQL

of ITIL Foundation qualification at V3 Experience Essential Experience of desktop software & hardware configuration... Suitable education standard - A levels or equivalent Desirable Achievement of ITIL Foundation qualification at V3

, skills and experience based on ITIL best practice. Maintaining Incident and Service Requests, logging, monitoring... Essential GCSE standard or equivalent Desirable ITIL V3 Foundation AS or A Level qualifications in relevant subjects

and embedding service management (e.g. ITIL) as part of large-scale digital transformation initiatives. Connect to your skills... following areas: Operating models, Technology strategy, IT Service Management (ITSM) and ITIL, Technology transformation design

certification and relevant Azure, AWS or ITIL qualifications would be advantageous. Contract Details Start date: Immediate

, macOS, Office 365, MECM/Intune, Software packaging, Nexthink Infinity and ITIL would be beneficial, but isn’t essential

, and leadership skills under pressure. Strong understanding of ITIL-aligned Incident, Problem, and Change Management processes... service restoration. ITIL certification and an understanding of service continuity or disaster recovery planning

Administrator Associate (MD-102) or equivalent experience. ITIL Foundation Certification (preferred). CompTIA A+ / Network

operating systems. AWS or Azure certifications, or ITIL Foundation. Experience working within large, complex enterprise

, PKI, and compliance baselines such as CIS, and of ITIL-aligned service management. Strong customer-facing consultancy