or above clearance level. Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it

, fulfilment or escalation. Strong understanding of ITIL-based Incident, Request, Knowledge, Problem and Change Management... to continual improvement. Desirable Qualifications & Experience ITIL v4 qualification or equivalent experience. Experience

in line with compliance standards. Follow ITIL-aligned best practices for incident, problem, and request management. Assist...: ITIL Foundation certification. Previous experience in a Service Desk or IT support role within a professional services

ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL... Project work at mid-level Qualifications: AWS Cloud Practitioner CCNA CompTIA Security+ ITIL Foundation MS Certified

, including licensing and printing platforms. Basic network switch configuration experience. A good understanding of ITIL change

. Strong knowledge of ITIL-aligned service management and continual improvement practices. Experience leveraging automation

, Dynatrace, Jenkins, XLR, and ITIL processes. Experience designing, analyzing, and troubleshooting large-scale distributed

, deployment management, change management, ITIL, service management and operational governance practices. Knowledge of cloud

with Microsoft Office Suite Worked with ITSM tool's (Servicenow or Ivanti) ITIL Foundation (Minimum) Desirable Skills

, resolution, fulfilment or escalation. Understanding of ITIL-based Incident, Request, Knowledge, Problem and Change Management.... Commitment to knowledge sharing, service quality and continual improvement. Desirable Qualifications & Experience ITIL

skills with a client partner-focused approach. Understanding of IT terminology, infrastructure, cloud concepts, and ITIL... 3 to 6 months of employment. ITIL Foundation certification, or a willingness to obtain this. Familiarity

across multiple stakeholders. Knowledge of ITIL or a similar IT service management framework. More about you You're highly... information, records and service requests. Knowledge of IT service management principles, such as ITIL, would be beneficial

27001, ITIL, or other relevant IT, networking or security qualifications. Why Join OQC You will join a world-class team

and as part of a team in a fast-paced environment. Understanding of ITIL best practice methodology Relocation: This position

, runbooks, support procedures, asset information, and knowledge articles. Operate within structured ITIL and ISO 20000 service..., assessing risks and dependencies, and delivering controlled infrastructure changes. Strong understanding of ITIL practices

mindset, we would love you to apply. Essential: ITIL Foundation (v3/v4) certification. Experience in IT Service Delivery... is required to clearly explain complex technical issues Desirable: Advanced ITIL qualifications or other recognised service management

systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records... attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL

systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records... attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL

(Administrator, Azure Engineer, Azure DevOps Engineer or equivalent) are desirable but not essential. · ITIL Foundation

Providers ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist). ITIL 4