, runbooks, support procedures, asset information, and knowledge articles. Operate within structured ITIL and ISO 20000 service..., assessing risks and dependencies, and delivering controlled infrastructure changes. Strong understanding of ITIL practices

IT change would be particularly valuable. Familiarity with ITIL, PRINCE2, Agile project management or continuous

to communicate effectively with technical and non-technical stakeholders. Understanding of ITIL/service management principles

) or equivalent. Desirable ITIL (v3) Foundation. Basic Security checks are required for this role ‎ Worker

for detail. Practical experience applying ITIL-based service management, supported by an ITIL Foundation certification

organisations Extensive knowledge of Microsoft Office. Knowledge of Microsoft Server Knowledge of or certification in ITIL

mindset, we would love you to apply. Essential: ITIL Foundation (v3/v4) certification. Experience in IT Service Delivery... is required to clearly explain complex technical issues Desirable: Advanced ITIL qualifications or other recognised service management

delivery teams. Good understanding of ITIL Service Management principles. Must hold, or be eligible to obtain, SC Clearance... Associate (MCSA) ITIL Foundation Other relevant Microsoft infrastructure certifications If this is the role

processes across IT Services, applying IT service management good practice (e.g. ITIL) so that governance, risk and resilience.... ITIL) to embed governance, risk and resilience disciplines Essential Application/interview Experience establishing

sustainable solutions. Experience with ITIL/ITSM practices and tools. Experience supporting new-region builds, expansions

, efficiency, onboarding, SLAs, and process optimisation. Ensure service delivery aligns with customer agreements and ITIL v4... and generation of new customer opportunities What will I bring to the role? Proven experience in Service Management and ITIL

. Desirable: ITIL certification. MCSA BI Reporting or other data management qualification. Requirements Essential

(Administrator, Azure Engineer, Azure DevOps Engineer or equivalent) are desirable but not essential. · ITIL Foundation

. A proactive approach to learning, documentation and continuous service improvement. ITIL v4 certification or a relevant Microsoft

. Strong knowledge of ITIL-aligned service management and continual improvement. Experience leading Service Desk.... Knowledge of ISO 9001, ISO 27001 and Cyber Essentials Plus. ITIL 4 or an equivalent service-management qualification

service skills. Exposure to Microsoft Server environments would be advantageous. Knowledge of ITIL or service management

but are not essential: Degree in IT, Computer Science, or a related discipline. Microsoft, CompTIA, Cisco, ITIL, Cyber Security, Cloud

and a keen eye for detail. Practical experience applying ITIL-based service management, supported by an ITIL Foundation

. Configuration of F5 Loadbalancers (desirable) Knowledge of telephone systems, VoIP, PSTN ITIL qualification (Desirable) WHATS

systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records... attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL