job summary: Enterprise Healthcare client has an immediate opening for a highly motivated Senior Problem Analyst to join their dynamic and growing team. All qualified candidates are encouraged to apply! location: Telecommute job type: Contract salary: $49.66 - 59.66 per hour work hours: 8am to 5pm education: Bachelors responsibilities: Key Responsibilities - Review incident data and potential problem candidates; validate intake information, establish the investigation scope, and prioritize work…

We are seeking a customer-focused Colleague Care Analyst to provide IT support, manage service tickets, resolve colleague escalations, coordinate with IT service providers, and assist with new employee onboarding. Required Qualifications: Minimum 5 years of help desk or customer service experience. At least 2 years of experience in IT service support. Strong knowledge of Microsoft technologies and IT support processes. Proficiency in Microsoft Outlook, including managing multiple mailboxes. Exc…

Job Title: Field Services Associate Key Skills: ITIL Specialist | Desktop Support | Troubleshooting | Application Support | Network Troubleshooting | IT Support | ServiceNow | Windows/Mac Support | End User Support | Field Services. Experience: 2-5 Years Location: Arlington, VA (Onsite) We at Coforge are hiring experienced professionals for a Field Services Associate role in Atlanta, GA. The ideal candidate should have strong ITIL Specialist expertise and experience troubleshooting desktop and …

Amazon Web Services, Inc. seeks a Data Center Night Manager to lead mission-critical night-shift operations for AWS data centers. In this field-based role, you will manage technicians, oversee incident response, and safeguard uptime, security, and safety for global cloud infrastructure. You’ll coordinate with engineering, facilities, and security teams to resolve complex issues, enforce runbooks and change processes, and deliver clear shift reporting. In AWS’s customer-obsessed, innovative cult…

Overview DecisionPoint seeks a Change Manager to oversee enterprise change management processes supporting a large federal and DoD-aligned mission environment. This role manages all aspects of change governance, including facilitating the Change Control Board (CCB), evaluating the risk and impact of technical changes, coordinating approvals, and ensuring alignment with ITIL-based processes. The Change Manager is responsible for maintaining disciplined, traceable, and compliant change activities…

Evolver is an information technology, cybersecurity, and digital transformation company supporting national defense, federal civilian agencies, and Fortune 500 organizations. We help customers secure critical systems, modernize enterprise technology, and solve complex operational challenges through integrated technology capabilities spanning cybersecurity, enterprise IT infrastructure, cloud, software development, data analytics, legal technology and eDiscovery, applied AI, and electronic secur…

GovCIO is currently hiring for a Sr. Enterprise IT Change Specialist to support our SOUTHCOM customer. This position will be located in Doral, FL and will be an onsite position. Responsibilities Gathers information concerning the capabilities of Company products; investigates the technical capabilities of Company products and competing equipment and/or solutions; stays abreast of developments in hardware and software. Day to day activities include, but are not limited to: The Change Specialist …

Top Skills' Details Seeking a seasoned Program Manager - ITSM to lead the delivery of managed services for MIT Lincoln Labs. The ideal candidate is a dynamic leader with deep expertise in IT Service Management (ITSM), ITIL best practices, and hands-on experience with ServiceNow. Job Description 1. Service Delivery Management Oversee end-to-end delivery of managed services with a focus on quality and efficiency Ensure adherence to SLAs, KPIs, and contractual obligations Proactively monitor perfo…

Contract to Perm opening for a Service Desk Manager to lead daily IT support operations, manage a team of service desk professionals, and ensure high-quality technical support across a large organization. This role oversees Tier 1 support, third-party call center operations, ITSM processes, and service delivery performance while driving continuous improvement and customer satisfaction. Key Responsibilities Lead daily IT Service Desk operations across phone, walk-in, and online support channels.…

Department: Information Technology Reports To: Vice President, IT Managed Services Location: Sparks, Nevada Position Purpose The Director of IT Delivery Services is responsible for leading the delivery, operational excellence, and continuous improvement of enterprise IT services across Client’s location. This role ensures the reliable execution of technology services that support clinical, business, and operational functions throughout the health system. The ideal candidate is a strategic leade…

Position : ServiceNow Software Engineer Location : Fully Onsite in Columbia, SC Client : State of SC Position id : 14168 W2 Role Interview Process: 1 round, in-person Duration of the Contract: 12 months Possibility for Extension: Yes Work Location: Fully Onsite in Columbia, SC Candidate Location: No South Carolina residency required. Open to nationwide candidates; must be able to work eastern time zone hours. All travel-related costs for onsite work will be the responsibility of the candidate, …

ITility is seeking a motivated, customer-oriented Senior Technical Delivery Manager (TDM) to lead onsite technical service delivery and team execution for a mission-critical DoD environment. The TDM will have primary delivery responsibility for enterprise network operations and related infrastructure services, while coordinating with systems, cloud, cybersecurity, application, and data teams to meet defined service levels and customer expectations. The ecosystem consists of geographically distr…

LOCATION: Phoenix, AZ WORK ARRANGEMENT: Onsite JOB TYPE: Contract DURATION: 6 Months EXPERIENCE: 6–8 Years JOB SUMMARY We are seeking an experienced Oracle Cloud Infrastructure (OCI) Administrator with strong hands-on experience administering OCI environments and supporting enterprise cloud platforms. The ideal candidate will have experience with OCI, Oracle Integration Cloud (OIC), Oracle Analytics Cloud (OAC), Oracle Identity Cloud Service (IDCS), Dynatrace, Splunk, ServiceNow, OCI networking…

Location: Cleveland, OH or Dublin, Ohio (hybrid) Hybrid role W2 Role Note: ability to obtain Epic ERM certification Job Summary We are seeking an experienced Release Manager/ BusinessObjects Administrator to manage, release deployments, change control, and enterprise reporting platforms within a healthcare IT environment. The ideal candidate will have strong hands-on experience with environment management, release coordination, upgrades, and BusinessObjects/Cogito reporting administration…

Sr. IT Capacity Manager Charlotte NC/ Plano TX Full Time Job Summary Seeking a highly experienced Senior IT Capacity Manager to drive endtoend capacity performance and resiliency strategy across a major Line of Business This is a senior individual contributor role with strong technical leadership and influence aligned to ITILbased service management without direct people management responsibilities Primary Skills Mandatory Capacity Planning Performance Engineering Disaster Recovery DR Business …

Overview DecisionPoint seeks a Senior ITSM / Service Management Lead to own the Information Technology Service Management Plan and Service Management System for the USMEPCOM ENLIST program. This role provides enterprise-wide leadership for IT service-management governance, process integration, service-quality improvement, performance management, and ITIL best-practice adoption across all required service-management processes. The ITSM / Service Management Lead will establish the operating model…

GXO Logistics is seeking a Data Center Operations Supervisor to lead critical infrastructure supporting our transportation and warehousing solutions. In this role, you will oversee day-to-day data center operations, ensuring high availability, safety and security for servers, storage and network systems that power our global logistics platforms. You’ll supervise a team of technicians, manage maintenance, monitoring and incident response, and partner closely with IT, transportation and warehouse…

CSL is seeking an IT Infrastructure Director, Global Network & Connectivity Services to lead the design, delivery, and optimization of our worldwide network environment supporting life‑saving biotherapies. This role oversees global WAN/LAN, cloud and data center connectivity, network security, and collaboration services across research, manufacturing, and corporate sites. The director will define strategy, manage vendors and budgets, ensure high availability and compliance, and drive modernizat…

Overview DecisionPoint seeks a Journeyman QA Specialist to provide service-management quality assurance for the USMEPCOM ENLIST program. This role supports the Information Technology Service Management Plan and Service Management System by validating process implementation, standard operating procedure adherence, SLA/SLO performance, service quality, operational reporting, and continual-improvement activities across the program. The QA Specialist will conduct process audits, analyze performance…

Leidos seeks an Infrastructure Service Lead to own delivery and operations of enterprise IT infrastructure supporting mission-critical customers. In this role, you will lead incident, problem, and change management; drive service performance and SLAs; and coordinate closely with security, network, and application teams. You will guide capacity planning, lifecycle management, and modernization initiatives, including cloud and automation, while providing technical leadership and escalation suppor…