Desk role, with Personal Computer and technical support skills. Proven experience of Microsoft Office. Desirable ITIL

under pressure. Strong customer service focus. Desirable Familiarity with ITIL frameworks and processes. Experience... services, and of device logistics or fulfilment processes. IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft

and procedures—including ITIL-aligned incident, problem, and change management workflows—while documenting team-specific standard

. Knowledge and understanding of ITIL best practices. General understanding of Cloud hosted environments and technologies

with integrations and migration paths from on-prem solutions to Microsoft 365 Desirable Experience ● CAB process following ITIL

across corporate IT services, combining ITIL 4 service management discipline with strong hands-on systems and infrastructure expertise... improvement initiatives aligned to ITIL 4. Knowledge, Documentation & Standards Create and maintain accurate technical

for operational risk controls. Exposure to ITIL-aligned incident, problem, change, or service-management practices. Salary

skills (e.g. PowerShell, Python, Bash). Relevant certifications such as ITIL, CISSP, CISM or vendor admin certifications

of initiatives to enhance IT Services in line with CII’s Business Solutions strategy. Key focus areas include: Embedding ITIL 4... to translate strategy into measurable outcomes. Key Responsibilities: ITIL 4 Implementation Lead adoption of ITIL 4 practices

. Qualifications SC-900: Microsoft Security, Compliance, and Identity Fundamentals. AZ-900: Microsoft Azure Fundamentals. ITIL

with integrations and migration paths from on-prem solutions to Microsoft 365 Desirable Experience CAB process following ITIL

and firewall, enterprise storage concepts & ITIL framework * Proven ability to leverage AI tools to enhance productivity, optimise

TTT or equivalent professional experience Specialist IT Qualifications (e.g. ITIL foundation or practitioner, ISEB/ISTQB... or equivalent professional experience Specialist IT Qualifications (e.g. ITIL foundation or practitioner, ISEB/ISTQB Testing

under pressure. Strong customer service focus. Desirable Familiarity with ITIL frameworks and processes. Experience... services, and of device logistics or fulfilment processes. IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft

Service solution across all service delivery - Technical, ITIL, and supporting business functions. Main Duties... service designs. Defining the standards required for the existing Telefónica Tech IT teams to adopt ITIL based service

. Qualifications SC-900: Microsoft Security, Compliance, and Identity Fundamentals. AZ-900: Microsoft Azure Fundamentals. ITIL

. Knowledge and understanding of ITIL best practices. General understanding of Cloud hosted environments and technologies

. Experience supporting business-critical applications or maintaining evidence for operational risk controls. Exposure to ITIL

maintenance and system configuration activities. Ensure compliance with security, cyber and ITSM/ITIL procedures whilst... and service request management. Knowledge of ITIL principles and service management best practice, including incident, change

management, OpenShift, JBoss, ServiceNow or an ITIL-aligned environment would be useful, but you do not need to meet every