communication, testing, risk assessment and change governance. Support ITIL-aligned service management processes, including... partners or managed service providers responsible for 24/7 service management. Good knowledge of ITIL-aligned service

or ITIL Foundation.

support environment, have excellent technical trouble shooting abilities and have a good understanding of ITIL incident

governance and audit readiness across supported platforms. Driving ITIL-aligned service management practices, incident... methodologies. Strong knowledge of ITIL and Scrum frameworks. Strong understanding of key concepts around HCM solutions

proposal content. Knowledge of ITIL practices, ideally supported by ITIL 4 Foundation or broader service management

such as BCI, ISO 22301, ISO 27001, ITIL or equivalent are desirable.

and endpoint management. PowerShell scripting and automation. Infrastructure and security monitoring tools. ITIL

desirable ITIL Foundation V4 desirable PRINCE2 or Agile delivery experience desirable What makes Mitchells & Butlers

retention) and how they translate into platform configuration. Strong ITIL and service transition knowledge, including planning

such as PRINCE2, PMP, MSP or Agile certifications, along with knowledge of supplier management and ITIL practices

standardised ITIL/ITSM processes across our application suite, working with vendors to maintain strict enterprise service ownership.... · Structured Framework Knowledge: Strong understanding of ITIL/ITSM processes, particularly incident, problem, change, and service

of delivering services within agreed standards and expectations. Qualifications for the IT Customer Support Specialist: ITIL

with ITIL principles and working within structured support processes Strong troubleshooting skills, with the ability... / Backup Solutions / Mobile Devices / ITIL / Microsoft 365 / Active Directory / DNS / DHCP / TCP/IP / Computer Science

working in an ITIL-aligned support environment. An interest in automation, process improvement and making better use

roadmap, govern key ITIL processes, manage strategic service partners, and drive automation and AI initiatives that transform..., defining its roadmap, governance, and ongoing development. Govern core ITIL processes including Incident, Request, Problem

and requests in accordance with the ITIL framework Proactively identify, assess and remediate vulnerabilities... / Azure Networking / Cloud Infrastructure / AWS / GCP / ITIL / Computer Science / Software Engineering / Systems Engineering

of maintaining and supporting computer systems and applications Desirable ITIL Foundation Certificate in IT Service Management... development. Experience of maintaining and supporting computer systems and applications Desirable ITIL Foundation

Management - adhering to SLA's Nice to have: ITIL service desk experience Cyber Security Certification Security

or other AV and collaboration technologies. Familiarity with Bloomberg or other financial market applications. Relevant Microsoft, Cisco or ITIL

ITIL Change Management processes Engage with product owners to understand requirements and convert into User Stories... applications to align with IWTs requirements (C# and .NET) Risk assess the change impact, and manage changes through ITIL Change