Job Description Job Description Job Title: Service Management Lead On-Site, New York City Position Overview The Service Management Lead serves as the primary liaison to the Government at the task order level, taking overall accountability for the lifecycle, quality, and continual improvement of IT support services. This role oversees ITIL-based service processes, ensures alignment with ISO 20000 standards, and provides strategic oversight for knowledge management, training, and operational proc…

Kaiser Permanente seeks a Senior Manager Systems Administration to lead design, implementation, and support of enterprise systems for Health Systems, Ambulatory, and Compass Rose. In this role, you will manage a team of system administrators, ensure high availability and security of critical clinical and business platforms, and drive automation and standardization across environments. You will collaborate with clinical, operations, and security stakeholders, oversee vendors, and guide infrastru…

Kaiser Permanente seeks a Senior IT Support Engineer to serve as Tier 3 SME for NICE CXone within a healthcare contact center environment. You will own complex incident resolution, perform root-cause analysis, optimize CXone routing, IVR, and integrations, and partner with vendors to ensure high availability and performance. Responsibilities include escalated support, change management, scripting and configuration, monitoring, documentation, and mentoring junior staff, while driving continuous …

Kaiser Permanente seeks an experienced IT Consultant to drive enterprise technology solutions across our healthcare system. In this senior role, you will assess complex business needs, design scalable systems, and guide implementation of secure, reliable applications. You will partner with clinical, operational, and technical stakeholders to integrate platforms, optimize workflows, and ensure data integrity. Responsibilities include solution architecture, vendor evaluation, roadmapping, and men…

Kaiser Permanente is seeking an IT Applications Engineer IV to join our Information Technology team. In this senior role, you will design, build, and optimize complex enterprise applications that support healthcare operations. You will lead end‑to‑end solution architecture, integrations, and performance tuning across clinical and business systems. Partner with cross‑functional stakeholders to translate requirements into scalable, secure solutions. Mentor junior engineers, drive best practices, …

The Senior Service Desk Analyst role is to provide front-line technical support for a large enterprise IT environment. You will answer and resolve incoming service desk contacts (voice and digital) using Amazon Connect and Salesforce Service Cloud Voice, following ITIL-aligned processes for incident, request, and escalation management. Responsibilities Answer, triage, and resolve service desk tickets and calls for an enterprise user base Use Amazon Connect and Salesforce Service Cloud Voice to …

Kaiser Permanente seeks an IT Consultant V within our Information Technology & Digital Solutions team supporting Healthcare & Medical Services. You will lead enterprise-scale technology initiatives, advising clinical and business stakeholders on digital strategies that improve patient care, data security, and operational efficiency. Responsibilities include architecture review, EHR and integration solutions, cloud and data platform guidance, and governance standards. You’ll mentor junior consul…

ManTech International seeks a Knowledge Manager to support Defense & Aerospace programs within our IT & Data Management team. You will design, implement, and maintain knowledge management frameworks, repositories, and workflows that capture, organize, and securely distribute mission-critical information across program teams. Responsibilities include taxonomy design, content lifecycle governance, metadata standards, search optimization, and user training. You will partner with cybersecurity, eng…

ManTech International seeks an Availability Manager Lead to ensure mission-critical systems for U.S. defense and federal customers remain highly reliable and resilient. In this role, you will design and lead availability strategies, SLAs, and monitoring across complex enterprise and cloud environments, driving uptime, performance, and rapid recovery. You will guide incident response, root-cause analysis, capacity planning, and automation initiatives while mentoring a technical team. Success mea…

hackajob is collaborating with MANTECH to connect them with exceptional professionals for this role. MANTECH seeks a motivated, career and customer-oriented Enterprise Service Desk Manager to join our team in Doral, Florida. Responsibilities include but are not limited to: Serve as a primary escalation point, offering advanced mentorship, technical guidance, and leadership to mid and junior technicians in resolving complex incidents. Possess extensive and specialized knowledge of enterprise sys…

Job Title: Operations Project Management Analyst (Senior) Pay Rate: 60/hr W2 7/hr referral Location: Ft Meade, MD Duration: 6 Months Temp to Perm Top Requirements Active TS/SCI clearance 12 years exp AND a Bachelors degree, or 4 years exp in lieu of Bachelors or -2 years exp with Masters Sec cert, or any other DoD IAT Level II cert ITIL v3 or v4 Client is currently seeking an Operations Project Management Analyst for a large Government Integrator in the Baltimore Metro area. This Operations Pr…

Job Title: ITSM Lead Location: New Jersey (Hybrid/Onsite) 12 months Job Summary We are seeking an experienced ITSM Lead to lead the implementation, optimization, and governance of IT Service Management processes. The ideal candidate will have strong expertise in ITIL best practices , Jira Service Management (JSM) , and ITSM process transformation. Experience with ITSM migration projects , including migrating from legacy service management platforms to Jira Service Management, is highly preferre…

Job Title: Network Event Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * The Opportunity: We are seeking an experienced and detail-oriented ITIL Network Event Management Quality Assurance Analyst to ensure the highest standards of quality in our IT event management processes. The ideal candidate will…

Kaiser Permanente is hiring an IT Applications Engineer V to design, implement, and support enterprise applications that power our healthcare operations. You will architect scalable, secure solutions, integrate third‑party platforms, and optimize system performance and reliability. Partnering with cross‑functional teams, you’ll translate business needs into robust technical designs, lead complex upgrades and migrations, automate deployment and monitoring, and ensure high availability, complianc…

ITility is seeking a mission-focused Senior Automation Test Engineer to support DoD application modernization. The role supports AWS-hosted applications built with Ruby and TypeScript and focuses on automated functional, API, performance, and regression testing using Java, Selenium, JMeter, POSTMAN, and Cucumber. You will support fast-paced Agile teams by validating releases through automated CI/CD pipelines and maintaining effective test plans, suites, and cases for manual and automated testin…

Job Title: Project Management Service Delivery Mgr. Location: Phoenix AZ Core Focus (Priorities) Project Management / Delivery (40%) Coordinate enterprise IT projects Drive execution and cross-functional initiatives Resource coordination and stakeholder communication Process Improvement (30%) ITIL-based process improvements SOPs, workflows, RACI, documentation Process standardization and governance Analytics (30%) KPI and SLA reporting Dashboards and operational metrics Executive reporting and …

Kaiser Permanente seeks a Senior Manager Systems Administration to lead the design, implementation, and operations of secure, highly available health systems infrastructure. You will manage a team of administrators supporting clinical and business applications, overseeing server, storage, and virtualization platforms across on-prem and cloud environments. Responsibilities include incident management, monitoring, automation, and disaster recovery, while ensuring compliance with healthcare securi…

Job Title: Network Knowledge Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * The Opportunity: We are seeking an experienced ITIL Network Knowledge Management Quality Assurance Analyst to join our IT service management team. The ideal candidate will ensure the quality, accuracy, and effectiveness of o…

GovCIO is currently hiring a ServiceNow Administrator/Developer SME to support our USSS Network Operations and Security Center (NOSC) proposal. This position will be located in Washington, DC and is a hybrid remote position. Responsibilities Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness. Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes. Capable of work…

GovCIO is currently hiring a Senior ServiceNow Administrator/Developer to support our USSS Network Operations and Security Center (NOSC) proposal. This position will be located in Washington, DC and is a hybrid remote position. Responsibilities Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness. Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes. Capable of w…