The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materia…

Job Title: Senior ITIL SME Location: Fort Meade, MD 20755 Clearance Level: Active Secret Clearance Job Type: Full-Time PD Inc International is seeking an experienced and mission-driven Senior ITIL SME to provide Cybersecurity Management support in a U.S. government (DoD) environment . Education Requirement: Bachelor's degree with major in IT, engineering, science, or mathematics Years of Experience: Seven years of relevant/recent experience implementing ITIL framework, process improvement, and…

An exciting career awaits you At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. Position Summary The ITIL Process Manager is responsible for leading and evolving ITIL capabilities to ensure high-performing, secure, resilient, and cost-effective technology operations aligned with business strategy. The position is accountable for business results primarily achie…

Role: ITIL Problem Management Analyst Location: Irvine, CA -5 days onsite Duration: 6 Months Position Summary We are seeking an experienced Problem Management Lead Analyst to drive service stability and continuous improvement across IT Operations. This role will own the end-to-end Problem Management process, lead root cause investigations, identify systemic issues, and partner with technology teams to eliminate recurring incidents and improve overall service reliability. Key Responsibilities Pr…

ITIL Problem Management Analyst Location: Irvine, CA (5 days onsite) 92614 Duration: 6 Months Position Summary We are seeking an experienced Problem Management Lead Analyst to drive service stability and continuous improvement across IT Operations. This role will own the end-to-end Problem Management process, lead root cause investigations, identify systemic issues, and partner with technology teams to eliminate recurring incidents and improve overall service reliability. Key Responsibilities P…

Immediate Interviews. W2 Only Mid-Level This position is a combination of ''''''''''''''''Release Engineer'''''''''''''''' and a ''''''''''''''''Site Reliability Engineer''''''''''''''''. Qualifications STRONG hands-on experience in writing basic SQL queries is mandatory. Good experience in Splunk, Dynatrace and Grafana is required. Bachelor’s Degree in related field preferred; Relevant industry experience can substitute Experience working in a complex environment, such as: large scale web infr…

Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Data Science and Data Engineering Job Qualifications: Skills: Automation Technology, Business Process Automation, DevSecOps, IT Service Management (ITSM), Scripting Certifications: None Experience: 8 years of related experience US Citizenship Required: Yes Job Description: GDIT is seeking an ITIL Automation / Orchestrat…

ITIL Problem Management Analyst Location: Irvine, CA (5 days onsite) 92614 Duration: 6 Months Position Summary We are seeking an experienced Problem Management Lead Analyst to drive service stability and continuous improvement across IT Operations. This role will own the end-to-end Problem Management process, lead root cause investigations, identify systemic issues, and partner with technology teams to eliminate recurring incidents and improve overall service reliability. Key Responsibilities P…

Req ID: RQ219925 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Data Science and Data Engineering Skills: Automation Technology,Business Process Automation,DevSecOps,IT Service Management (ITSM),Scripting Experience: 8 years of related experience US Citizenship Required: Yes Job Description: GDIT is seeking an ITIL Automation / Orchestration Engineer to streamline and modernize service delivery across ITSM platf…

DETAILS: Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Wisconsin Department of Financial Institutions (DFI). This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals. Essential duties include providing expert level technical assistance in support and preparation of desktop supported applications and hardw…

Job Title: ITIL/ITSM Coordinator (Release Management) Location: Chicago, IL / Dallas, TX (Hybrid) Duration: 12 Months Job Description: Key Responsibilities: Incident Management Triage incoming incidents and prioritize based on impact and urgency Take full ownership of incident lifecycle from detection to resolution Coordinate cross-functional teams (Infrastructure, Application, Network, Security, etc.) Lead Major Incident bridges and stakeholder communications Ensure SLA adherence and minimize …

Role Overview: We are seeking 5 highly driven Incident / Problem / Change / Release Coordinators to join our growing Service Operations team. This role is critical to ensuring operational stability across enterprise platforms. The selected candidates will take full ownership of incidents - from triage through resolutions, coordinating across technical teams to drive timely fixes, minimize business impact, and ensure structured governance across ITIL processes. If you are someone who thrives in …

1. The candidate addresses all of the below: * Helpdesk Roles (6 years) * Hardware and Software Support * Able to be onsite in Madison, WI 100% of the time (5 days a week) 1. Of the following list, the candidate has 4 of the following items: * ITIL 4 * ITSM * CompTIA A * PMP