operational excellence across critical infrastructure services Strong understanding of ITIL disciplines, including Incident

to a wider team Excellent communication, organisational and stakeholder management skills Desirable: Exposure to ITIL

and experience: Professional qualifications, or relevant demonstrable experience ITIL 3 or 4 Agile/Scrum experience/certification

Solutions Architect Professional Google Professional Cloud Architect CCNP or CCIE TOGAF ITIL Additional Information

of common service delivery management frameworks, such as ITIL. Good knowledge of IT application and technical landscapes

Knowledge and experience of ISO20:000 2018 Standards, working in an ITIL conformant organisation. The ability to interact

, including planning, scheduling, and resource allocation. Familiarity with ITIL, Prince2, or Agile methodologies

Expert knowledge of ITSM frameworks and governance models, particularly ITIL. Strong leadership and people management

criteria to help you succeed in this role is: ITIL Foundation qualification. (or equivalent experience) Experience managing

in technology delivery, business systems or change management. Certifications beneficial: ITIL (governance & service management

: Mon - Fri, 9am - 5pm Contract type: Permanent - Hybrid Essential criteria ITIL Foundation qualification

environments on an enterprise scale Knowledge and experience with ITSM/ITIL V3 Reference model Experience of working

We are looking for an experienced Service Desk Analysts to join an ITIL based Service Delivery team helping to resolve... and policies. The post-holder will have experience providing a service management tool for handling support calls and other ITIL

, or delivery at a senior level. ITIL Mastery: Practical experience in ITIL frameworks (v3 and/or v4). Outsourced & Vendor

looking for We’re after someone who: Has experience supporting Microsoft desktop technologies and enterprise systems Understands ITIL...) in English and Maths A relevant IT qualification (e.g. SDI Service Desk Analyst, ITIL Foundation) A full driving licence

essential criteria to help you succeed in this role is: ITIL Foundation qualification. (or equivalent experience

support organisation Strong understanding of ITIL incident management, including upholding SLAs and communication

while working within an ITIL-driven support environment. Key Responsibilities Network Operations & Support Monitor and support... Monitoring and Reporting ITIL Processes Incident Management Change Management Service Request Management

understanding of ITIL framework and ticketing systems Strong communication skills Desired Skills / Experience: Working knowledge

Oracle Cloud (Fusion) or a comparable ERP/HCM/EPM platform Solid grounding in ITIL-based incident, problem and change