(e.g. Microsoft or AWS certifications, TOGAF, ITIL). Evidence of your commitment to continuous learning.

associated operational issues. Experience in service management (e.g. ITIL), with a focus on managing technical escalations

experience in Information Technology, Business Administration, Supply Chain or a related field. ITIL Foundation certification

management initiatives. Experience in Cyber Security, ITIL and working with a hybrid Waterfall and Agile delivery model

of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills

Architect Expert. Enterprise architecture frameworks: TOGAF, SAFe, ITIL. Experience in large-scale hybrid cloud

qualifications for the Senior Support Services Agent: ITIL Foundation Certification or working knowledge We value difference

combination of education and related experience may also serve to meet these minimum requirements ITIL V3 Foundation

experience in Information Technology, Business Administration, Supply Chain or a related field. ITIL Foundation certification

, and enterprise business continuity. Relevant certification in resilience, continuity, risk, or IT service management. (eg. ITIL

Intune An understanding of ITIL Service Management principles, with ITIL Foundation or Microsoft fundamentals certifications

‑line support, incident resolution and escalation where required. Ensure compliance with ITIL processes and Cyber Security... services. Experience supporting enterprise‑scale cloud services. Good understanding of service security, resilience and ITIL

Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling

and collaboratively, managing multiple priorities in a fast-paced environment. Familiarity with ITIL frameworks and best practices... such as Microsoft AZ-104, SC-200, ITIL Foundation, or Cisco CCNA. What you get: For the right candidate, we will offer a competitive

. Experience with tools like Azure DevOps and knowledge of ITIL frameworks. Strong communication, collaboration, and problem

sector technology contracts. Knowledge of G-Cloud, Crown Commercial Services or regulated procurement frameworks. ITIL

management skills, with the ability to prioritise tasks effectively ITIL Foundation certification is highly desirable

awareness, experience of ITSM applications or understanding of ITIL Framework Additional information Country: UK Location

Intune An understanding of ITIL Service Management principles, with ITIL Foundation or Microsoft fundamentals certifications

skills. Flexible and being able to manage time effectively. Managing Multiple Applications Establishing ITIL best practices