and as part of a team in a fast-paced environment. Understanding of ITIL best practice methodology Relocation: This position

. Experience designing CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL... Certified Technology Architect or Master Architect) ITIL or relevant programme-management certification Experience

of initiatives to enhance IT Services in line with CII’s Business Solutions strategy. Key focus areas include: Embedding ITIL 4... to translate strategy into measurable outcomes. Key Responsibilities: ITIL 4 Implementation Lead adoption of ITIL 4 practices

such as CompTIA A+, Microsoft Certified, ITIL Foundation, Apple Support Professional, or equivalent. Experience supporting enterprise

mindset, we would love you to apply. Essential: ITIL Foundation (v3/v4) certification. Experience in IT Service Delivery... is required to clearly explain complex technical issues Desirable: Advanced ITIL qualifications or other recognised service management

. A proactive approach to learning, documentation and continuous service improvement. ITIL v4 certification or a relevant Microsoft

and a keen eye for detail. Practical experience applying ITIL-based service management, supported by an ITIL Foundation

. A proactive approach to learning, documentation and continuous service improvement. ITIL v4 certification or a relevant Microsoft

; ● Work to ITIL aligned support process procedures; ● Work closely with other NEC Teams and 3rd parties; ● Participate... driven environment; Experience of using an IT Service Management tool or similar; ITIL Foundation certificate; Experience

-Tenant Organisation would be advantageous. ITIL qualified Core Competencies Take responsibility for incidents

service skills. Exposure to Microsoft Server environments would be advantageous. Knowledge of ITIL or service management

. Configuration of F5 Loadbalancers (desirable) Knowledge of telephone systems, VoIP, PSTN ITIL qualification (Desirable) WHATS

and digital services are designed, delivered and operated (for example, using frameworks such as ITIL), and hold a relevant

. Strong knowledge of ITIL-aligned service management and continual improvement. Experience leading Service Desk.... Knowledge of ISO 9001, ISO 27001 and Cyber Essentials Plus. ITIL 4 or an equivalent service-management qualification

certifications such as TOGAF, ITIL, Microsoft, Cisco or VMware would be beneficial, although not essential. Call Experis IT

and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service

ITIL best practices in the delivery of Incident, Change, Problem, Knowledge, and Service Request Management activities... Good Standard of Maths and English "ITIL 4 Foundation Certificate in IT Service Management" or equivalent is desirable

where required. About you Experience in Incident and Problem Management within IT Service Operations, using ITIL-aligned practices and ITSM tools (e.g

to communicate effectively with technical and non-technical stakeholders. Understanding of ITIL/service management principles

processes across IT Services, applying IT service management good practice (e.g. ITIL) so that governance, risk and resilience.... ITIL) to embed governance, risk and resilience disciplines Essential Application/interview Experience establishing