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- (Genesys cloud based dialer), Aspect Dialer, hands on experience on the dialer platform. · Outbound call center (Genpact... Apply Now

Reproductive Sciences Medical Center located in San Diego, CA is an industry-leading organization, offering a full...: Track and record key dates such as call dates, paperwork submissions, appointment times, and results in the database. Cross... Apply Now

as needed Occasional on-call after-hours work may be required as needed by the customer As their account management professional, be the... in telecommunications, contact center, and related technologies Gain a deep understanding of each customer's environment... Apply Now

and client changes to direct reports within specific timeliness Promote the use of all center communication tools. Tasks... data to improve call centre performance Skills: Coaching Styles Types of Leadership Outstanding oral and written... Apply Now

CRM Call Management System. Delivers services within call center benchmarks as established by Client Services management... experience, with proven proficiencies in call handling, escalation, logical troubleshooting and problem resolution. Demonstrated... Apply Now

paced, call center environment utilizing VOIP technology. Advance knowledge of Windows XP and Windows 7. Good... must be willing to work on Graveyard shift, render Overtime and be on-call... Apply Now

) At least 5 years of related experience in call center quality transaction management preferably with a global quality set up; 3... of COPC, TQM, ISO or other QM tools/concepts Knowledge of Call Center operations and procedures Skills Excellent... Apply Now

and/or BPO Call Center experience Core Professional/Technical Competencies Required: Client-oriented and very patient Can... “front-line” service consistently over the telephone; Logs all calls or updates call logs in the SalesForce CRM system... Apply Now

dynamically to support call center goals and communicate any conditions that may affect success. The ideal candidate can read... to maintain several parallel reports with rigid detail and an eye for issues and improvements. You’ll Be... Monitoring call... Apply Now

in a production, operation, or call center environment is desired Project Management, Data Analytics/Management... Apply Now