a callcenter environment 2+ years of experience in people management, including hiring, training, and performance... Strong knowledge of callcenter operations, metrics, and quality management frameworks Excellent communication skills, both verbal...
all assigned calls promptly and courteously based on pre-set CallCenter SLA’s and KPIs. Route calls to relevant Departments... system for building of knowledgebase. Generate daily CallCenter reports Operational Operates the store paging and music...
issues, accomplish goals and influence their career mobility. What You Bring to the Role Minimum 5 years callcenter... associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You’re...
effectiveness. - Report and observe daily callcenter metrics on all projects, teams, and agent performance. - Analyze... and adjust staffing to maximize efficiency and service level requirements. - Track and manage center attendance and schedule...
The former president's trial has been a historic moment and filled with salacious detail, but polls suggest a strange level of detachment. Continue Reading »
Stocks to buy: Analysts recommend nine stocks for short-term gains, including Tata Motors, Tata Consumer Products, and Larsen & Toubro. Potential double-digit returns are projected in the near term. Continue Reading »
Vodafone Idea's ₹18,000-crore FPO has a 50% anchor lock-in opening soon, with shares listed on April 25. Top investors include GQG Partners and Fidelity. Despite challenges like declining subscribers, Vi is optimistic about growth post-FPO success. Continue Reading »
The BSE benchmark soared by 1,404.45 points, or 1.89%, and the 30-share BSE Sensex reached an all-time intraday high of 75,636.50 on Friday. Continue Reading »
Gold And Silver Prices Today:Gold And Silver Prices Today : 10 gm of 24 carat gold was at Rs.73252.0 in Delhi whereas 1 kg of silver was Rs.89850.0 in Delhi. Continue Reading »
The small and medium enterprise (SME) segment will remain in action as five public issues are listed to open for subscription next week. Continue Reading »
Share Market Today Live Updates: Follow Mint's market blog for real-time updates on your favourite companies. This blog keeps you informed on all things Dalal Street and global markets. Continue Reading »
Analysts expect Nifty 50 to move toward the 23,150-23,400 range soon. However, markets may still witness some volatility this week due to the scheduled expiry of May month derivatives contracts. Continue Reading »