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to our brand new, strategic technology delivery center and will be critical to achieving our future growth plans... delivery center, you will partner closely with our technology and business leaders from around the world to help build the... Apply Now

-time performance across all global operations teams, identifying potential issues in staffing levels, call volume spikes... utilization Provide immediate and effective solutions to operational challenges such as call queues, technical support engineer... Apply Now

process should be clear for working with company/ customer service- Why want to join Lombard / Call center... Apply Now

and call transfers for service transactions. Key Responsibilities Inputs and tracks into the appropriate databases... for the caller’s situation. Ensure facilitation of first call resolution and customer satisfaction on all transactions... Apply Now

that is being delivered to clients Previous personnel management experience with service/technical fields within Call Center...%) of their time dedicated to coaching, shadowing, and supporting their agents directly. Effective use of key dashboards and call... Apply Now

working in a finance function preferably at a fast-growing Technology company. Experience in a Shared Service Center... new things. That's why we seek out colleagues who embody our values - something we call . Additionally, we empower... Apply Now

skills and can provide relevant examples of PC troubleshooting Previous call center experience preferred Bi-lingual... Apply Now

broad Data Center knowledge with Subject Matter Expertise (SME) in as many specific fields as possible. The location... Data Center space. It will also include incident management, problem management, change management, and cost/contract... Apply Now

agile & still be able to call out deficiencies if any. Work with product & IT teams to ensure those deficiencies... records submitted to HL Change Control Center for validation of required data points and identify errors or missing... Apply Now

is a newly formed branch of the Network Operations Center. The team sits within the Cloud Infrastructure Engineering (CIE... including daily stand-ups, sprint planning, backlog grooming, etc. · Participate in the team’s on-call rotation (expected... Apply Now